OnCall Health
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Module #1

Maximize efficiency
Increase retention
Grow revenue

OnCall’s telehealth operations platform enables behavioral health companies to deliver a modern patient experience while making it easier to manage and deliver better telehealth.

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Module #2

OnCall integrates with leading EHRs

Module #3

Proudly chosen by

meadows-behavioural-health
pyramid
recovery-club-america

Module #4

Features

Disconnected technology hurts patient and staff

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Maximize efficiency
Equip staff with easy-to-use technology so they can efficiently manage virtual care operations, including automating every workflow with tools like appointment reminders and insurance verification prompts.
Increase retention
Engage with clients in new ways through your white-label telehealth apps to drive patient retention. Patients are more likely to stay within your circle of care if they experience consistent connection and better outcomes.
Grow revenue
Explore data on telehealth usage and outcomes that are otherwise inaccessible through OnCall’s analytics dashboard, helping you understand how to scale your operations across state lines, launch new services, and acquire more patients.

Features

Disconnected technology
hurts patient and staff

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

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Maximize efficiency
Maximize efficiency
Maximize efficiency

Equip staff with easy-to-use technology so they can efficiently manage virtual care operations, including automating every workflow with tools like appointment reminders and insurance verification prompts.

Slide
Increase retention
Increase retention

Engage with clients in new ways through your white-label telehealth apps to drive patient retention. Patients are more likely to stay within your circle of care if they experience consistent connection and better outcomes.

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Grow revenue
Grow revenue

Explore data on telehealth usage and outcomes that are otherwise inaccessible through OnCall’s analytics dashboard, helping you understand how to scale your operations across state lines, launch new services, and retain more patients.

Module #5

Problems we solve

Purpose-built for behavioral health companies

For operations leaders

Unify your technology with sophisticated EHR integrations and an API that automates key tasks to ensure nothing falls through the cracks. 

For clinical directors

Deliver exceptional virtual care to individuals, groups, and through subscriptions with your brand front and centre.  

Module #6

See OnCall in Action

See OnCall in Action

Module #7

Learn how our customers are making an impact

Leading behavioral health companies choose OnCall to power their telehealth operations.

6000+

Appointments scheduled

Pyramid booked over 6000 virtual appointments in just 10 months with OnCall’s automated booking and admissions tools.

98%

Patient satisfaction rate

Pyramid’s providers report lower patient churn and higher retention with a 98% patient satisfaction rate.

300%

Annual growth

Trafalgar’s patient acquisition rate grew over 300% in just 1 year with new virtual programs and addiction services.

Module #8

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“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

Shane Saltzman

CEO, Trafalgar Addiction Treatment Centers

“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

Shane Saltzman

CEO, Trafalgar Addiction Treatment Centers

Module #9

Ready to transform how your company
delivers telehealth?

Module #10

Powerful workflows, efficient telehealth delivery, and superior patient engagement tools

Staff are not tech experts. Equip them with the best technology to manage telehealth operations.

Unify your operations

Leverage our API to reduce manual work and human errors with connected technology. 

Support your staff

Training and 24/7 support ensures staff are set up to successfully manage telehealth.

Scale quickly

Manage multiple workflows through one platform regardless of location or time zone. 

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Unify your operations

Leverage our API to reduce manual work and human errors with connected technology.

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Support your staff

Training and 24/7 support ensures staff are set up to successfully manage telehealth.

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Scale quickly

Manage multiple workflows through one platform regardless of location or time zone.

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Unify your operations

Leverage our API to reduce manual work and human errors with connected technology.

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Support your staff

Training and 24/7 support ensures staff are set up to successfully manage telehealth.

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Scale quickly

Manage multiple workflows through one platform regardless of location or time zone.

Module #11

Integrate your tech stack

OnCall integrates with leading EHRs so data seamlessly flows between systems to increase efficiency for staff.

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Module #12

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Connected technology leads to seamless telehealth delivery

Leverage our API to unify your tech stack by connecting all your technology for friction-free telehealth management.

Module #13

Want to make staff more efficient? See what’s possible with OnCall’s telehealth operations platform.

Module #14

Module #15 new

For operations leaders

Supercharge operational performance and interoperability

OnCall syncs with your EHR to capture patient data, automate multiple workflows, and standardize processes across your company.

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Module #15

Features to maximize staff efficiency

Say goodbye to disparate systems and a disjointed patient experience

Use administrative time to manage telehealth operations efficiently, rather than hours of manual work.

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Module #16

Workflow automations

Deliver synchronized, standardized, and convenient care

Automatic appointment reminders
OnCall automatically sends email & SMS appointment reminders 24 hours and 1 hour in advance of appointments to reduce no-shows.
Request and capture patient data
Customize forms to capture unique patient information. Forms-share can be automated, and embedded in every workflow to improve assessment engagement rates.
Complete insurance verification and billing
Verify patient insurance information during admissions and complete automatic billing or prompt billing through your EHR after each appointment.
Collect payment and send receipts
Automatically collect out-of-pocket payments, subscriptions, and co-pays after every appointment, with branded receipts immediately sent to patients.

Workflow automations

Deliver synchronized, standardized, and convenient care

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Maximize efficiency
Maximize efficiency
Automatic appointment reminders

OnCall automatically sends email & SMS appointment reminders 24 hours and 1 hour in advance of appointments to reduce no-shows.

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Increase retention
Request and capture patient data

Customize forms to capture unique patient information. Automate forms with form-scheduler, and embed them in every workflow to improve assessment engagement rates.

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Grow revenue
Complete insurance verification and billing

Verify patient insurance information during admissions and complete automatic billing or prompt billing through your EHR after each appointment.

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Grow revenue
Collect payment and send receipts

Automatically collect out-of-pocket payments, subscriptions, and co-pays after every appointment, with branded receipts immediately sent to patients.

Module #17

Program and group management

Launch and manage group telehealth programs with ease

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Unique workflows

Staff can set up multiple workflows in OnCall’s platform, each with its own automations and prompts according to the treatment plan or program.

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Your white-label booking page

A white-label digital booking page is embedded on your website with a custom URL, with booking options for multiple programs and services.

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Patient-provider matching

Patients can be matched with the right providers or programs through custom matching logic.

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Custom
patient data

Add custom questions to the booking page to collect patient information upfront for each specific treatment plan.

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Appointment scheduling

Administrators and providers can schedule appointments directly through OnCall’s apps or appointments can be triggered from your EHR.

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Unique workflows

Staff can set up multiple workflows in OnCall’s platform, each with its own automations and prompts according to the treatment plan or program.

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Your white-label booking page

A white-label digital booking page is embedded on your website with a custom URL, with booking options for multiple programs and services.

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Patient-provider matching

Patients can be matched with the right providers or programs through custom matching logic.

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Custom
patient data

Add custom questions to the booking page to collect patient information upfront for each specific treatment plan.

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Appointment scheduling

Administrators and providers can schedule appointments directly through OnCall’s apps or appointments can be triggered from your EHR.

Unique workflows

Staff can set up multiple workflows in OnCall’s platform, each with its own automations and prompts according to the treatment plan or program.

Your white-label booking page

A white-label digital booking page is embedded on your website with a custom URL, with booking options for multiple programs and services.

Patient-provider matching

Patients can be matched with the right providers or programs through custom matching logic.

Custom patient data

Add custom questions to the booking page to collect patient information upfront for each specific treatment plan.

Appointment scheduling

Administrators and providers can schedule appointments directly through OnCall’s apps or appointments can be triggered from your EHR.

Module #18

Technical and operations support

Leverage our team, lower your overhead. We’re here to help.

Training

Staff receive implementation and technology training during onboarding to ensure they start using the app immediately.

Quarterly reviews

Quarterly reviews on the success of your telehealth programs and ongoing training on new features and tools.

Dedicated manager

Your dedicated customer success manager helps you from implementation, to onboarding, and optimization.

Technical support

Complete access to OnCall’s free knowledge base with detailed guides explaining every feature.

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OnCall Health

Module #19

Built to scale

Generate revenue quickly

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Insurance verification and billing

Verify patient insurance information during admissions and complete automatic billing or prompt billing through your EHR after each appointment.

Out-of-pocket payments

Patient credit card information is collected during the admissions process and branded bills and receipts are sent to patients after an appointment or service.

Subscriptions plan

Subscription fees can be automatically accepted at any point, including after every appointment, monthly, or when the subscription ends.

Module #20

White-label telehealth apps

Boost patient trust with your white-label telehealth app

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Branded booking page

Patients begin their admissions process on your branded admissions page, and continue to schedule ongoing appointments on your branded booking page with a custom URL.

iOS and Android apps

Your company’s white-label iOS and Android apps are available in the app store and online. We publish your unique app under your company name, so you maintain complete brand control.

Patient communications

Consistent branding is key. Automatic appointment notifications, technical support, emails, and receipts are all branded to you. Your brand is consistent through every patient touchpoint. 

Module #21

1000

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450

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99%

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Module #22

Data and analytics

Discover new insights to make better business decisions

From assessments completion rates to cancellation reason, analytics help you make data-driven decisions on where to scale and invest.

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Module #23

Our policies

Our policies

Acceptable use policy

Acceptable
use policy

Full privacy policy

Full privacy
policy

OH-validated privacy policy

OH-validated
privacy policy

Payment processing services

Payment
processing
services

Service-level agreement

Service-level
agreement

Support policy

Support
policy

Acceptable use policy

Full privacy policy

OH-validated privacy policy

Payment-processing services

Service-level agreement

Support
policy

Module #24

Our technology

Peace of mind for you and your patients

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Module #25

Packages

A unified solution to help you manage telehealth operations

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Growth

For startups and mid-sized companies that need a unified, white-label, and integrated telehealth operations solution.

Insurance eligibility

EHR integrations

Communication customizations

Provider tech support

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Most Popular

Enterprise

For large companies with multiple complex workflows, teams, and services who are looking to scale quickly.

Everything in Growth, plus:

White-label apps

API access

Single-sign-on (SSO)

Patient tech support

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Custom

For global enterprise companies who need a custom telehealth solution that fits the unique needs of an international team.

Includes everything in Growth and Enterprise plans, plus:

A custom solution built for you, as well as unique integrations, an expert implementation team, and more.

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Growth

For startups and mid-sized companies that need a unified, white-label, and integrated telehealth operations solution.

Insurance eligibility

EHR integrations

Communication customizations

Provider tech support

Slide

Most Popular

Enterprise

For large companies with multiple complex workflows, teams, and services who are looking to scale quickly.

Everything in Growth, plus:

White-label apps

API access

Single-sign-on (SSO)

Patient tech support

Slide
Custom

For global enterprise companies who need a custom telehealth solution that fits the unique needs of an international team.

Includes everything in Growth and Enterprise plans, plus:

A custom solution built for you, as well as unique integrations, an expert implementation team, and more.

Growth

For startups and mid-sized organizations that need a unified, white-label, and integrated telehealth operations solution.

Most Popular

Everything in Growth, plus:

Custom

For global enterprise companies who need a custom telehealth solution that fits the unique needs of an international team.

Includes everything in Growth and Enterprise plans, plus:

Module #26

How it works

Choose a plan and access the OnCall platform. This includes provider licenses, white-label portal, and telehealth tools. You will be charged an annual fee.

Your entire provider network accesses your white-label solution.

You are charged an annual fee, and only pay for providers who actively use the platform.

Module #27

Platform fee

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Active provider fee*

Total monthly cost

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FAQs

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more. 

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more. 

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more. 

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more. 

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more.