OnCall’s 2022 feature roundup highlights our product improvements and key features released this year. Our patient portal and telehealth solution continues to make it easier for behavioral health companies to deliver high quality care, and we’ve made improvements to make the software even better for you. With your feedback and insights, OnCall’s team has enabled leading U.S. behavioral health companies like CHE and Pyramid to make care more accessible, seamless, and patient-centric.
In this annual feature roundup:
Service and provider Deep-Links
Post-appointment Patient Email
Standardize data with Appointment Templates
Much like our EHR integration helps companies standardize the flow of data between technology, our Appointment Templates tool enables providers and staff to leverage predefined appointment templates to easily capture appointment data according to each treatment plan or need. This helps standardize appointment data across teams and reduces human error often associated with manual work.
With Appointment Templates, providers and staff in any division select from a list of templated appointment types, which includes fields such as title, duration, appointment fee, and forms, when creating a new appointment. The same data is captured regardless of the appointment or treatment type. Companies can use this data to better understand resourcing and appointment use, and can make informed decisions on where to scale teams and services. Check out Appointment Templates.
Maximize staff efficiency with Form Scheduler
We’re always been laser-focused on helping your staff manage telehealth operations easily and deliver care more efficiently. With Form Scheduler, providers and staff can schedule when a form is sent to a patient so patients receive them at a specific future date and time. Staff can use Form Scheduler instead of manually sending forms after every appointment.
With this feature, staff can set up program workflows ahead of time with automatic prompts for scheduled forms, and ensure that patients are only sent relevant forms at specific intervals. This makes it easier for patients to manage their assessments, homework, and care. We also know that patients who are continuously engaged with content outside of a video call are more likely to continue their treatment and experience improved clinical outcomes. Learn how to implement and use form scheduler here.
Manage Subscriptions through OnCall
Subscription-based services offer behavioral health companies an innovative, new growth stream that can increase quality of care and accessibility. By offering patients greater value with convenient, consistent care options—that also increase billable patient touch points—companies can streamline billing, reduce demand on provider time, and create more predictable, recurring revenue that fuels business growth.
With OnCall’s Subscriptions management tool, patients can easily purchase a Subscription through your company’s branded booking webpage, share payment information during admissions, and receive branded receipts after every appointment. The tool enables staff to view subscription appointments and payments, access subscription data through a custom dashboard, and reconcile payments directly through OnCall. Learn more about Subscriptions.
Easily add and manage users
User Management enables administrators and coordinators to invite and set-up new user accounts in OnCall, without requesting assistance from their Customer Success Manager. Coordinators can invite the user to divisions, add them to the appropriate services, and set up their company’s booking page with accurate provider information. We’re giving more power to your staff, so they can set up and manage telehealth programs for your company easily and quickly, especially as you recruit more providers and acquire new patients. Find out more about User Management.
Acquire more patients with Deep-Links
Looking to enhance patient acquisition for your growing behavioral health company? We launched service and provider Deep-Links, also known as unique URLs, so you can direct patients to book specific services, such as subscriptions, new VIOPs, or group therapy programs directly from your branded booking webpage, an email, or other marketing channel.
Deep-Links can be created directly from the User Management tool, and help ensure a higher appointment booking rate because they reduce the number of steps a patient needs to take to schedule an appointment. Instead of going through the general booking process, patients book an appointment directly from the unique URL with the service and provider pre-selected for them. Learn more about Deep-Links.
Engage patients through Post-Appointment Emails
Gathering patient feedback is essential to improving services and care quality, and OnCall’s Post-Appointment Email tool helps you do just that. This feature enables staff to send an automated email following every patient appointment that enables patients to share feedback, easily book another appointment, and access additional content like videos or forms. Offering patients additional resources is a sure-fire way to keep them engaged in between appointments, and encouraging them to schedule another appointment helps you retain more patients over time. Find out more about Post-Appointment Emails.
2022 was a year of growth and innovation for OnCall. We’re excited for what 2023 has to offer, especially because OnCall was acquired by leading U.S. EHR vendor Qualifacts! Read about the acquisition and what it means for your company here. Interested in learning more about OnCall and our software, book a call with our expert team.