Personalizing each client’s care experience with configurable content and communications is perhaps the most significant value of a complete telehealth solution. This is not possible with simple video conferencing tools because they offer only single video conference touchpoints with no additional engagement features. However, end-to-end solutions can fill in these gaps with personalized content, different virtual appointments, and aftercare features to continuously engage with clients in new ways. When clients are consistently engaged, they are more likely to comply and complete a program. Perhaps those clients even continue their care through alumni or aftercare programs. 

For example, OnCall’s client Trafalgar Addiction Treatment Centers leverages OnCall’s content management system to administer their virtual intensive outpatient program. The program is patient-led with rich content, such as video, forms, and worksheets, automatically shared in a structured way throughout the program. Shane Saltzman, Trafalgar’s CEO, attributes Trafalgar’s success to its ability to consistently engage with clients through OnCall. In fact, “More than 95% of Trafalgar’s clients are completing their programs because they are engaged with their providers outside of a video call through content, homework, questionnaires, and videos.” Trafalgar has developed programs that fit the needs of their clients while increasing overall client retention rates.