TORONTO, CALIFORNIA – May 26, 2022 – OnCall Health (OnCall) is proud to announce its recent client addition of CHE Behavioral Health Services (CHE), the gold standard in behavioral health in the United States. This partnership will expand accessibility to exceptional behavioral virtual care services, while enabling CHE to continue expanding its operations nationally.
CHE chose OnCall Health’s telehealth operations solution, purpose-built for behavioral health companies, to deliver the modern experience that patients and staff expect. Not only does OnCall enable CHE to deliver real-time virtual care, but the solution enables CHE to connect with patients in new ways through CHE’s white-label portal that enables a digital-first admissions experience. Paired with asynchronous care tools such as form sharing, rich media, and other content, CHE’s providers can consistently connect with patients where they are and at any time, increasing compliance and treatment completion rates.
“Many people need access to mental healthcare; but, there is currently a significant shortage of behavioral health clinicians, and those that have capacity to take on new clients can be difficult to find or access. OnCall helps growing behavioral health companies manage complex telehealth operations and deliver the modern patient experience that consumers and employers expect,” says Nicholas Chepesiuk, founder and CEO of OnCall Health. “We are thrilled to be partnering with such a strong market leader in CHE Behavioral Health, and look forward to enabling CHE with the infrastructure to deliver innovative new services.”
The International Committee for the Red Cross calls the mental health fallout from the pandemic a “crisis within a crisis.” To tackle this crisis, CHE will leverage OnCall’s solution to not only deliver real-time and asynchronous virtual care, but to facilitate its operations efficiently across its telehealth programs. This includes leveraging OnCall’s API to integrate CHE’s technology along with their EHR—to ensure data flows seamlessly between systems and continually available to providers. With accessible data, providers can deliver whole-person care that enhances clinical outcomes and care quality.
“CHE is excited to partner with OnCall to provide a truly customized solution for patients to access Behavioral Health providers as quickly as possible” says Michael Lawler, CEO, CHE Behavioral Health Services.
CHE will leverage OnCall’s measurement and analytics tools to better understand how telehealth is impacting their business and patients, so they can make better business decisions. CHE can measure key metrics such as patient satisfaction rates, appointment completion, and provider growth rates. OnCall also meets HIPAA compliance standards, with 256-bit encryption and data hosted on U.S. servers.