Pyramid Online Counselling (Pyramid), a division of Pyramid Healthcare Inc., was founded in 2020 during the virtual care industry’s exponential growth. Pyramid Healthcare Inc. was originally formed to provide in-person services, offering both in-patient and out-patient healthcare options to patients looking for mental healthcare services. However, the pandemic highlighted the urgent need for patients to continue receiving care while being safe due to pandemic restrictions. So, Jodi Jaspan, Pyramid’s Director of Marketing, leveraged OnCall’s end-to-end virtual care platform to launch Pyramid’s branded service. With their brand at the forefront of their mobile and web application, Pyramid was able to continue offering important mental healthcare services to their patients under Pyramid’s trusted brand name. The patients Pyramid serves, such as teens, eating disorder and addiction patients, could not wait to resume care after the pandemic. This meant that Pyramid required rapid implementation with an easy-to-use interface for both patients and providers, so providers could begin to offer virtual care quickly and effectively.
Connecting Pyramid’s technology
Pyramid was using CareLogic for their Electronic Medical Record (EMR), but did not have a patient-facing application to help facilitate secure appointment scheduling, virtual appointments, file sharing, and more. More importantly, OnCall integrates directly with CareLogic with an open Application Programming Interface (API). This means that Pyramid can pass patient data and information back and forth seamlessly between their technologies, increasing operational efficiency, helping providers save time, and improving the overall patient experience. Choosing OnCall as Pyramid’s virtual care solution was a no-brainer. Jodi and her team started workflow mapping and implementation with OnCall’s team in October.