With newfound accessibility, patients no longer have to take time off of work, pay for a babysitter, or wait 10.5 weeks to see a healthcare provider.3 Patients are accustomed to new standards of healthcare delivery and expect to receive care when and where it suits them. With omni-channel care, care follows the person, not the place.
Digital healthcare has made care more accessible and convenient, while opening up new business opportunities for healthcare organizations. However, the question still remains: How do we create the best digital healthcare experience for providers and patients? Mckinsey’s latest article says that the goal of digital healthcare should be improved “access, outcomes, and affordability.”5 Omni-channel digital healthcare can deliver this and much more. It combines the best aspects of both virtual and in-person care to ultimately create the most efficient and rewarding patient and provider experience.
Digital technology is not only the antidote to more accessible and efficient care, but it also eliminates countless pain points that providers encounter every day, leading to satisfied providers and happier patients.7
Interestingly, tasks that have nothing do with patient care take up one fifth of a provider’s workload everyday. Research has shown that provider burnout directly affects quality of care and patient safety.11
In a survey conducted by Iposes, 44 percent of healthcare providers found that digital care tools save them time in their practice with 34 percent confirming a reduction in overhead costs.13 Empowering providers and patients with digital tools that make giving and receiving care easier is a no-brainer in omni-channel healthcare.