Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
March 8, 2023
The No Surprises Act, passed in 2022, was designed to protect consumers from unexpectedly high healthcare costs. Before the Act’s implementation, it was common for patients to be billed for non-covered costs during emergencies or when patients hadn’t approved out-of-network charges in advance.
Consider, for example, a woman who may have been struggling with anxiety and depression. After several sessions with a therapist, she began to feel much better, but the bill she later received may have been much higher than she expected due to extra services the therapist provided her. These unanticipated expenses might have caused severe financial stress and anxiety for the woman, undoing the progress she had made in her therapy sessions.
As a result of the No Surprises Act, mental health consumers like this who choose to self-pay are afforded straightforward cost estimates in advance of treatments, and all patients are spared from getting caught in the crossfire of cost disputes between providers and insurers.
Behavioral health agencies must know that the No Surprises Act applies to all providers, including therapists. Thanks to the No Surprises Act, behavioral health providers across the country must comply with transparent billing and other provisions as of January 1, 2022.
Clinicians and agencies, including behavioral health agencies, who are out of compliance with the No Surprises Act can face serious consequences. The Act imposes penalties of up to $10,000 per violation for providers who fail to comply with its requirements. Additionally, providers may be subject to legal action from patients who receive unexpected medical bills or have disputes over charges.
According to the No Surprises Act, behavioral health providers must:
Complying with the No Surprises Act means behavioral health agencies must prioritize collecting and maintaining the information they need for accurate billing and estimates. Information like in-network status, services rendered, and expected costs must be readily available and communicated to patients clearly and transparently.
The No Surprises Act states that every Good Faith Estimate must include the following:
Behavioral health agencies may find it difficult to fully comply with this provision of the No Surprises Act without the aid of technology (or the recruitment of additional full-time administrative staff). Integrated patient access solutions – such as those that offer deep integration between patient portals and EHR – can seamlessly facilitate the exchange of insurance information and up-to-date treatment information so that companies can consistently provide accurate Good Faith Estimates.
System integration can also help behavioral health agencies better understand the needs of patients, the types of services they are engaging with, and therefore the costs associated with care. And when an integrated patient portal/EHR enables patients to self-schedule and self-admit to services, agencies can effortlessly capture vital details related to healthcare costs.
The No Surprises Act is critical legislation that shields patients from unexpected medical bills. Any law that prevents anxiety-causing unanticipated medical expenses should be embraced by mental health providers. Utilizing innovative technology solutions like integrated EHR systems and patient portal software allows mental health providers to simplify compliance with the Act while continuing to deliver excellent, compassionate care to their patients.