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How to introduce telehealth to patients

How to introduce telehealth to patients
How to introduce telehealth to patients
How to introduce telehealth to patients

July 2, 2019

Explain how it works: Keep in mind, virtual care may be a brand new concept to your clients. Explaining exactly what it is, and how you intend to use it in your practice will go a long way in ensuring clients are comfortable requesting appointments.

Decide who is best suited. There will always be some clients better suited to a new treatment plan, delivery method, etc. than others. When getting started with a virtual care platform, take time to consider who has the potential to benefit most.

Start with the basics. When you have a client in mind, be sure that they have a suitable device, or select a virtual care platform that is device agnostic for better flexibility. Does the client have a reliable internet connection? Are they already comfortable using technology to communicate? With just a few quick questions you will have a better idea of who is best suited.

Outline the benefits. If you’ve made it this far, you already know the many benefits virtual care offers — make sure your clients do too! Offering virtual care is a great way to expand the scope and reach of your practice, but without clients requesting appointments you’ll be losing out on these benefits.

Address common concerns early. The use of virtual care is still growing in Canada. Clients may have reservations about the newness of this technology so it’s important to address these concerns upfront.