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HVE Healthcare Assessments turns to virtual care for insurance claim evaluations

Pandemic reinforces the benefits of virtual medical assessments in validating insurance claims

TORONTO – September 23, 2020 – OnCall Health today announced that its premium virtual care platform is being used by HVE Healthcare Assessments to facilitate assessments for insurance companies that require independent, unbiased medical opinions to validate benefits claims. Powered by OnCall Health, HVE Healthcare Assessments offers virtual psychology, psychiatry, and vocational assessments that enable the timely, impartial and defensible completion and delivery of assessments and reports.

Founded in 1994, HVE Healthcare Assessments is an ISO Certified and CARF-accredited provider of independent medical assessments headquartered in Vaughan, Ontario with assessment branch offices throughout Canada. While the health services provider was very bullish and long on the notion of virtual assessment helping overcome industry issues, such as providing access to quicker and better care, the pandemic drove HVE Healthcare Assessments  to quickly connect patients virtually with healthcare professionals. In April 2020, HVE Healthcare Assessments took an industry lead with its launch of virtual assessment services, powered by OnCall Health. 

“COVID-19 has forced the insurance industry to look at virtual assessments as a serious option. As a result, all eyes are now on the benefits they offer, including quicker time to service delivery, access to better care, and reduced travel costs and travel time for the claimants,” says Micah Vernon, Vice President, HVE Healthcare Assessments. “In many cases, if there’s been an accident or a trauma that’s occurred, like an auto accident, getting back in the car to go to one of our centres or a doctor’s office can be challenging for some people. By adopting virtual assessments using OnCall Health’s platform, we are extending our client-centred approach in a way that complements our quality assurance, privacy and security, and customer service policies.”

OnCall Health’s premium virtual care platform has everything healthcare organizations – including healthcare systems, brands, and provider networks – need to improve and expand their operations while maintaining complete brand control. It helps healthcare enterprises manage their virtual care operations at scale through secure video, instant messaging, digital forms and assessments, and analytics on any device or web browser. OnCall Health enables healthcare organizations and providers to see more patients faster by automating administrative work like scheduling, appointment reminders, intake forms, and payment processing as well as automating appointment scheduling through their online client self-scheduling tool. It also meets PHIPA and PIPEDA patient privacy compliance standards, and 256-bit E2E encryption. All data is hosted on Canadian servers. 

“HVE Healthcare Assessments has taken a massive step forward for the medical insurance industry with its innovative application of our premium white label virtual health platform in medical assessments,” says Nicholas Chepesiuk, CEO of OnCall Health. “This is the kind of market leadership the enterprise version of our virtual care platform was designed for. It gives innovative companies like HVE the power to implement their own virtual health platform and offer users a consistent experience that puts security first.”

OnCall Health offers branded mobile and desktop apps for healthcare organizations, creates custom domains, and white labels its technical support team. Healthcare organizations review the apps to ensure they look just the way they envisioned them, and then OnCall Health launches them in the app stores with the healthcare organization as the publisher. 

“In selecting a virtual care technology partner, the ability to maintain our branding and deliver a consistent experience for our clients was very attractive to us as it eliminated the potential for customer confusion resulting from a third-party platform being introduced to the assessment process,” explains Vernon. “Also, OnCall Health stores all data in Canada, which is absolutely essential for us in meeting our customers’ compliance requirements for data storage. Encryption was also a key deciding factor. We didn’t want to use Zoom or Google Meet or something off-the-shelf. OnCall Health offers everything we need to scale our virtual care operation with ease without putting the onus of challenging administration of services on our healthcare providers.”

OnCall Health virtual platform also features an analytics dashboard that enables providers, admins and clinical staff to measure key metrics for virtual care programs – such as usage, appointment attendance, and clinical outcomes – and patient satisfaction surveys.

About OnCall Health

Founded in 2016, OnCall Health is the Canadian market leader in simple, secure virtual care, powering over one million virtual healthcare appointments each year. Thousands of healthcare organizations and providers trust OnCall Health to expand and improve access to their services. OnCall Health’s virtual care platform enhances the patient experience, protects privacy, and enables healthcare organizations to track the utilization and outcomes of their virtual care programs. The company is headquartered in Toronto, Canada. For more information, visit oncallhealth.com.


Media contact:

Amy Zilnik

Senior Marketing Communications Manager 

OnCall Health