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How OnCall helps you deliver better telehealth for behavioral healthcare

Why you need more than point products to deliver virtual treatment programs?

Healthcare organizations are using electronic medical records (EMRs), video conferencing tools, and other systems to deliver virtual treatment programs. Some come with healthcare tool add-ons, such as video conferencing and content management, but these features don’t deliver an end-to-end workflow, meaning that they can make healthcare delivery inefficient and less effective overall. As a result, healthcare organizations are looking beyond their disparate technology towards complete telehealth solutions, so they can deliver complete telehealth treatment programs. 

A complete solution enables the entire virtual care experience for the provider and client from admission and pre-consult, consult, and post-consult with all the necessary features and tools tied directly to the end-to-end virtual care workflow. This may include automations like appointment reminders and informed consent, as well as client engagement tools like configurable files and forms for a seamless admission process and personalized content features to enhance treatment programs and care. With a complete telehealth platform, virtual care all happens in one, unified place. 

Increasing efficiency with telehealth 

Although some virtual care platforms, like an EMR, offer virtual care features such as video conferencing and digital files and forms, these features are not directly tied to a virtual care workflow. This means that providers and administrators are forced to manually share, capture, and manage client information. As a result, healthcare providers will often find themselves carrying out the electronic equivalent of the desk “swivel-chair,” trying to pull all the data they need to make the correct decisions from different sources.

However, complete telehealth solutions like OnCall enable organizations to automate the entire virtual care workflow and ensure connectivity with other systems or tools. Solutions that are built specifically for managing telehealth operations offer an entire virtual care experience from admissions, intake, onboarding, treatment, and follow up and automate key tasks across this journey for providers, administrators, and coordinators. This ensures organizations can increase efficiency for their staff and launch new treatment programs under the same solution. 

Offer a superior client telehealth experience

Unlike video conferencing tools, a complete telehealth solution is equipped with client-facing tools that boost client completion rates and compliance with your virtual treatment programs. 

These tools can also be configured according to the unique needs of clients in a specific treatment program, so each client receives personalized and effective care. For example, clients receiving addiction treatment may be required to complete specific PQ9 forms, over a client receiving mental health treatment. With a complete telehealth solution, providers can configure each treatment program with the correct forms so clients receive the care they need. In fact, clients are more likely to continue enrolling in new and existing treatment programs with an engaging tool that puts their needs first. 

Complete telehealth solutions can also help you create a seamless client experience with the goal of offering the best virtual treatment program. This is achieved using a range of strategies, including providing a ‘digital front door’ through which each client can easily and reliably start their admission into your programs. For example, with OnCall, an organization’s booking page, app, and support is branded for the organization, meaning that logos, language, and colours appear both online and in the app store. Seeing a consistent brand message from an organization helps instil trust as clients move from in-person to virtual care. Keeping your brand visible across each and every touchpoint helps connect a virtual treatment experience to an in-person care experience. 

Easily manage and grow virtual treatment programs 

When it comes to driving your organization’s operational growth, complete telehealth solutions offer some distinct advantages over video conferencing tools, with features like analytics, configurability, support, and more. Analytics enables organizations to measure key stats like appointment volume, total billed touchpoints, and client demographics. This helps healthcare leaders understand how telehealth is positively impacting their organization so they can optimize to make better business decisions. As well, telehealth solutions built specifically for virtual treatment allow you to fully configure workflows with a distinct set of rules according to program requirements. This can include different content (files/forms), appointment requirements, and conditions for clients in one program or region versus another. 

Finally, the transition to virtual care requires expert support from workflow implementation to onboarding and ongoing training. Complete telehealth solutions often come with an expert support team ready to support clients and providers during the transition to virtual care. 

When it comes down to comparing point solutions and complete telehealth solutions, it’s clear that telehealth comes out on top. Using healthcare compliant software that combines accessibility, flexibility, and continuity of care helps your organization provide the best possible virtual client experience so you can effectively manage and grow your organization’s telehealth operations.