Unlike video conferencing tools, a complete telehealth solution is equipped with client-facing tools that boost client completion rates and compliance with your virtual treatment programs. 

These tools can also be configured according to the unique needs of clients in a specific treatment program, so each client receives personalized and effective care. For example, clients receiving addiction treatment may be required to complete specific PQ9 forms, over a client receiving mental health treatment. With a complete telehealth solution, providers can configure each treatment program with the correct forms so clients receive the care they need. In fact, clients are more likely to continue enrolling in new and existing treatment programs with an engaging tool that puts their needs first. 

Complete telehealth solutions can also help you create a seamless client experience with the goal of offering the best virtual treatment program. This is achieved using a range of strategies, including providing a ‘digital front door’ through which each client can easily and reliably start their admission into your programs. For example, with OnCall, an organization’s booking page, app, and support is branded for the organization, meaning that logos, language, and colours appear both online and in the app store. Seeing a consistent brand message from an organization helps instil trust as clients move from in-person to virtual care. Keeping your brand visible across each and every touchpoint helps connect a virtual treatment experience to an in-person care experience.