Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
Increase efficiency and easily scale telehealth operations across state lines.
Retain more patients with a modern healthcare experience that keeps them engaged.
Increase efficiency across your company and easily scale telehealth operations across state lines
Deliver exceptional telehealth and better clinical outcomes so you retain more patients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Leo, id curabitur nullam sed quis amet. Morbi eget cras dolor
Built for behavioral health, leverage workflow automations that reduce manual work.
Engage and connect with patients through video, messaging, and content.
Standardize data, measure business outcomes, and scale telehealth operations quickly.
HIPAA/PHIPA compliant telehealth platform with 256-bit encryption.
An end-to-end telehealth operations software designed for behavioral health.
Discover the latest in telehealth from case studies, eBooks, and media.
Patients and providers access expert technical support, training materials, and documentation.
Integrate OnCall into your existing infrastructure to maximize interoperability.
We’re leading the way in enabling healthcare companies to be virtual-first.
Join our team.
August 11, 2022
This report provides actionable insights and strategies that are designed to help behavioural health and addiction organizations rethink their telehealth strategy. These recommendations will help prepare you, your organization, and providers as you look for new and better ways of delivering virtual care.
Telehealth also enables organizations to acquire and retain clients, by offering virtual treatment that is not tied to a physical location. This enables organizations to keep clients in their circle of care even if the client goes home after treatment, by offering virtual aftercare programs and ongoing care. The rapid adoption of the point products mentioned– paired with manually processes– is having a real effect on organizations as they struggle to offer superior mental health treatment and keep up with client demand for telehealth. Ultimately, clients are looking for the same quality care that they receive in person, but in a more efficient and accessible way. The result of disconnected care? Inefficiency, disparate care and a negative patient experience.
To grow their virtual treatment programs beyond point products to deliver superior treatment to clients, behavioural health and addictions organizations need to redefine how they think about telehealth. This means reconfiguring their tech stack to include connected, seamless solutions for better care.
Right now, providers use disconnected platforms or manual processes in an attempt to deliver comprehensive virtual treatment, which includes tasks that are not connected to a streamlined workflow or experience. For example, client admission is manual, and providers are stuck offering one type of virtual care through a video call. They capture patient data in one solution, and then waste time manually entering data into other systems. Clients often miss their appointments, and organizations continue to lose money and valuable time. This is not telehealth.
So, how do organizations get out of this rut and start to evolve thier telehealth operations? It starts by leveraging a telehealth platform that offers an intuitive patient experience, which can easily be configured according to the unique needs of your clients and teams. With configurable solutions, organizations can personalize client care and easily launch new treatment programs to ramp up client acquisition and capacity. Unlike Zoom, complete telehealth solutions help healthcare organizations unify their tasks in one workflow, maximizing staff efficiency from admission to aftercare. It is possible to deliver comprehensive treatment programs in a unified way that matches patient demand and expectations. In order to do so, behavioral healthcare and addictions organizations need to look beyond their point products to a unified, complete solution like OnCall Health, which enables providers to deliver comprehensive programs and the best client experiences.
As Shane Saltzman, CEO of Trafalgar Addictions Treatment Centers says, “video conferencing solutions only enable video interactions, and nothing else. Virtual outpatient programs require much more than a video appointment to succeed, to enable better outcomes for clients, and to help leaders build their telehealth operations.”
We know that delivering virtual treatment or mental health programs through disconnected systems is a strain on healthcare providers and clients. This is especially true as organizations care for 50 to 175 the number of clients they were prior to the pandemic. Now, healthcare leaders are looking to evolve their telehealth operations to help providers be more efficient, deliver the best patient experience, and expand their operations.
This next section walks you through each step of a comprehensive virtual treatment experience, comparing point products to an evolved experience managed with a OnCall’s end-to-end telehealth solution. We explain why a unified telehealth solution enables better care, and the actions healthcare leaders can take to ensure their platforms and technology are set up to deliver superior virtual treatment programs.
Virtual treatment programs
powered by OnCall
Virtual treatment programs delivered through disconnected products
A digital-first experience for clients that integrates with existing systems.
A manual admissions process for clients and staff that is disconnected and inefficient.
It’s important for healthcare leaders to provide an accessible ‘digital front door’ and branded client portal to their virtual treatment programs, for clients to begin the admissions process and continue to enroll in virtual treatment programs. Organizations are more likely to see a decrease in client churn if clients are easily able to find and receive care.
1. Start by asking questions: “Does my organization have an accessible way for patients to book appointments online?” and “Is my digital booking page easy to navigate?”
2. See if your existing platforms offer a patient-facing digital experience.
3. Look for complete solutions that offer an intuitive digital admissions experience.
Virtual treatment programs
powered by OnCall
Virtual treatment programs delivered through disconnected products
Clients are prepared for programs with automated onboarding and technical support through your branded solution.
A lack of program onboarding and support makes care inefficient.
Leveraging an end-to-end platform with automations is paramount, as it helps reduce operational redundancies and inefficiencies. This includes client onboarding and technical support to ensure clients are always prepared for their appointments.
Support at every step greatly reduces client no-shows, because clients are constantly engaged with personalized communications while receiving the support they need to complete their programs.
1. Start by asking questions: How much time are providers wasting troubleshooting their client’s technical issues, with no support available from their platform?
2. See if your existing platform offers technical onboarding and provider training, like best practices and “webside manner” recommendations.
3. Look for complete solutions with a dedicated customer success team that manages the onboarding process, including familiarizing staff with features and answering any technical questions prior to implementation.
Virtual treatment programs
powered by OnCall
Virtual treatment programs delivered through disconnected products
Configure multiple end-to-end treatment programs and deliver them through your branded solution.
Virtual programs are administered through disconnected point products like Zoom.
End-to-end telehealth platforms offer more than video calls, with instant messaging features, group appointments, content sharing tools, and more. Delivering virtual treatment in a constructive and structured way–using tools and features to engage clients beyond a video call– means that providers can deliver personalized and comprehensive care. Ultimately, better care helps you build client confidence to increase retention rates and keep clients in your circle of care.
3. Look for a solution that provides real-time outcomes data so you can track the health of your virtual treatment programs across your organization.
Virtual treatment programs
powered by OnCall
Virtual treatment programs delivered through disconnected products
Understand the impact of virtual care and launch additional virtual programs under the same solution.
Virtual programs and patient data are not tracked and launching other virtual programs is not possible.
Organizations need the ability to measure the effects of virtual care on clients, providers, and their organization. These metrics can help inform business decisions, like whether to build new programs or hire more providers.
Complete solutions help you execute on these decisions, by enabling you to configure new programs that target specific groups, care verticals, and teams. It’s all based on the data presented through your automated analytics dashboard.
There are many considerations for behavioural health and addictions organizations looking to evolve and champion comprehensive programming for their virtual treatment programs. By reimagining how your organization and providers deliver virtual care–choosing technology that delivers the same if not a superior experience than in-person treatment– you can evolve how your organization delivers care with more than just a simple video call. To do this, healthcare leaders need to challenge the purpose of their technology and reexamine their understanding of telehealth, looking at ways in which end-to-end solutions like OnCall can create better care experiences and power business growth.