TORONTO — September 15, 2020 — OnCall Health, a company that provides virtual care software to healthcare providers, today announced it has raised US$6M in Series A funding, bringing the company’s total funding to date to over US$8M. Base10 Partners led the round with participation from OnCall Health’s existing investors, including Ripple Ventures, Panache Ventures, and Stout Street Capital. OnCall Health plans to use the funding to support its continued expansion with new and existing customers across North America, to build out its available integrations and developer tools, and to grow its partnerships with payers and complimentary software vendors.
Healthcare organizations are increasingly driven to offer virtual appointment options to their patients, but face challenges in successfully deploying technology that adapts to complex internal scheduling and billing processes, while also meeting security and technical support requirements. OnCall Health enables large healthcare organizations and provider networks to rapidly deploy their own branded virtual care solution on all devices, with no setup cost. The company has helped more than 600 healthcare organizations over the past four years to effectively coordinate and monetize their virtual care programs. Designed to complement its customers’ existing technology systems, OnCall Health integrates with popular Electronic Medical Record (EMR) systems and customer relationship management (CRM) solutions, and offers a public API for custom integrations. The system also includes a real-time analytics dashboard that provides unique insights on virtual care utilization, point-of-care decision making, and outcomes.
“COVID-19 has massively accelerated the pace of virtual care adoption, and reinforced the need for every healthcare clinic, system, and brand to have a virtual care strategy,” said Nicholas Chepesiuk, founder and CEO of OnCall Health. “OnCall provides everything that healthcare brands like pharmaceutical companies, insurers, and direct to consumer digital health startups need to get into the space and launch their own virtual care programs, often for the first time. Meanwhile, we are well positioned to help conventional healthcare clinics and systems adopt virtual care technology in the context of their operational processes. In the past year we have been able to roll out our technology with two global insurance companies, several leading pharmaceutical brands, and many rapidly growing digital health startups. Our vision is to provide a Shopify-like experience to enable any organization to streamline and successfully deliver virtual care.”
Since launching in 2016, OnCall Health’s team has grown to more than 30 full-time employees and now supports over 600 healthcare organizations and more than 7,000 primary care, mental health, and paramedical service providers throughout North America. The company has experienced 5x year-over-year growth and now hosts one million virtual healthcare appointments between patients and their providers per year. Going beyond primary care practitioners, OnCall Health’s customer base includes mental health, disability management, and addiction, as well as pharmaceutical and insurance companies.
“We are using OnCall Health across several different business units,” says Shane Saltzman, CEO at Trafalgar Addiction Treatment Centres. “The platform has been a game changer for us in facilitating reliable and secure video and text consultations, and understanding how telehealth is being used by our network of healthcare providers. The technology and the team behind OnCall Health have been instrumental in driving our growing use of telehealth in a way that is easy for our staff to adopt, and using an approach that our patients can trust.”
“OnCall Health’s virtual care offering has been mission-critical amid the pandemic in connecting hundreds of thousands of patients to the trusted medical professionals with which they often have a pre-existing relationship,” noted Chris Zeoli, Principal at Base10. “Virtual care will continue to reach new consumers and become more mainstream in use cases like primary care, home healthcare, and mental health, even after the pandemic is over. Nicholas and the team at OnCall Health have invested in infrastructure over the past few years for this unique moment in time where they can service even the largest and most complex customers. By investing in OnCall Health, we have a front seat view of its role in transforming healthcare from a primarily in-person-only experience to one where patients can connect with their trusted providers anywhere.”