June 8, 2021
TORONTO – June 3, 2021 – OnCall Health today introduced an enhanced API (Application Programming Interface) with new functionality that seamlessly integrates its telemedicine solution with a healthcare provider’s existing technology to alleviate interoperability challenges that have long been identified as a concern for the healthcare sector. By connecting healthcare systems, people, and data – including EMR (electronic medical records), CRM (customer relationship management), call centre, website, and other third party systems – the API allows data to flow seamlessly, which reduces administrative redundancies, drives greater efficiency, and enables better patient health outcomes by improving continuity of care.
At the height of the COVID-19 pandemic, many healthcare organizations rushed to implement short-term telemedicine solutions to continue providing care for patients. In April 2020, soon after COVID-19 was declared a pandemic, 95 percent of U.S. health centres used telehealth compared to just 43 percent in 2019(1). Prior to the pandemic, only 4 percent of primary care visits in Canada were conducted virtually but have since increased to 60 percent(2). The consequences of using disparate systems that were deployed to meet the immediate needs of patients – such as video conferencing solutions, charting software, and e-prescription platforms – are now being felt by healthcare professionals due to a disconnect in patient data. OnCall’s API, which is available to OnCall’s enterprise customers, empowers healthcare organizations to increase interoperability across their IT infrastructure so providers can work without restrictions.
“During the pandemic, we’ve seen customers invest in multiple solutions for different needs across the patient journey, resulting in even more disparate systems and disconnected data. Our API is designed to connect these systems and help reduce operational inefficiencies across healthcare organizations, especially as telemedicine operations become more complex with more platforms and systems available,” says Nicholas Chepesiuk, CEO of OnCall Health. “With our API, healthcare providers can manage patients and their care in a more efficient way with the information they need at their fingertips. They no longer have to “swivel chair” or repeat tasks to ensure all their systems have the same patient information. With a connected system, providers can be more proactive in their treatment and improve continuity of care across their organization.”
In 2017 when TeleCBT launched its virtual care program powered by OnCall Health, 10 providers were using the telemedicine software to manage patients and their operations. TeleCBT has since integrated OnCall with its EMR using OnCall’s API. This enhancement has enabled more than 50 additional providers to access the OnCall platform, thus, “reducing redundancy and maximizing provider efficiency across TeleCBT,” says Christine Uchida, TeleCBT’s Clinical Director. For example, TeleCBT schedules appointments in OnCall, with this information passing automatically to its EMR along with patient contact notes, files and forms, and more. With this integration, TeleCBT expanded its care capabilities to save time and money, so providers can spend more time caring for their patients and less time on administrative tasks.
Like TeleCBT, TelASK uses OnCall to virtually care for patients with chronic health conditions, such as smoking cessation, cardiology checks, and more. Providers use OnCall to schedule appointments, connect with patients via video conference and instant messaging, and can share forms and files for ongoing care. By using an API to connect its systems, TelASK has removed the silos of patient data and opened up opportunities for better care. According to Peter Fallis, TelASK’s President, “The case for interoperability is mammoth, and the ability for providers and organizations large and small to share information from one system to another is a requirement for the future of healthcare.”
Founded in 2016, OnCall Health enables healthcare organizations and startups to deliver a complete telehealth experience. With OnCall, healthcare organizations launch with a single, branded telehealth solution to reach more patients and add new revenue streams. OnCall empowers organizations with 24/7 expert support and analytics tools so healthcare organizations can measure business and patient outcomes to make better strategic decisions. The company is headquartered in Toronto, Canada. For more information, visit oncallhealth.com.
Senior Marketing Communications Manager