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Telehealth platform checklist

Telehealth platform checklist
Telehealth platform checklist
Telehealth platform checklist

October 20, 2022

Virtual-first patient and provider experience

What are you looking for in a telehealth platform for behavioral health?

What you’re
looking for

What OnCall Health offers

Other
vendors

Digital-first admissions and booking experience

Patient booking through your website’s branded booking page and provider and service matching. Patient data is immediately captured and shared with other systems through an integration or open API.

White-label apps

Custom white-label iOS and Android apps with your chosen domain. You maintain complete brand control as the owner of your company’s apps in the app store and online.

Patient portal

Patient access to your company’s HIPAA/PHIPA compliant white-label web and mobile branded apps to view and complete forms, see and join upcoming appointments, and message their provider.

What you’re
looking for

What OnCall
Health offers

Digital-first admissions and booking experience

Patient booking through your website’s branded booking page and provider and service matching. Patient data is immediately captured and shared with other systems through an integration or open API.

White-label apps

Custom white-label iOS and Android apps with your chosen domain. You maintain complete brand control as the owner of your company’s apps in the app store and online.

Patient portal

Patient access to your company’s HIPAA/PHIPA compliant white-label web and mobile branded apps to view and complete forms, see and join upcoming appointments, and message their provider.

Interoperability

What you’re
looking for

What OnCall Health offers

Other
vendors

Workflow automations

Automations including payment collection prior to every appointment or during admissions, email and SMS appointment reminders, automated patient follow-ups, and scheduled forms and files.

EHR integrations

EHR integrations to help standardize processes and data across your company, all while reducing the time-consuming process of a manual data entry. This also ensures providers have access to patient information as they need it.

Insurance
verification
and billing

Patient insurance verification during admissions and automatic or prompt billing through your EHR after each appointment.

Tech integrations

Integration capabilities with your EHR, payment systems, insurance verification technology, and provider calendars.

What you’re
looking for

What OnCall
Health offers

Workflow
automations

Automations including payment collection prior to every appointment or during admissions, email and SMS appointment reminders, automated patient follow-ups, and scheduled forms and files.

EHR integrations

EHR integrations to help standardize processes and data across your company, all while reducing the time-consuming process of a manual data entry. This also ensures providers have access to patient information as they need it.

Insurance
verification
and billing

Patient insurance verification during admissions and automatic or prompt billing through your EHR after each appointment.

Tech integrations

Integration capabilities with your EHR, payment systems, insurance verification technology, and provider calendars.

Security and Privacy

What you’re
looking for

What OnCall Health offers

Other
vendors

Compliant video
tools

A HIPAA and PIPEDA compliant platform.

256-bit encryption

One of the most secure encryption methods used, 256-bit encryption which ensures your patient information is always secure.

Regular 3rd-party security audits

Regular third party audits to ensure privacy obligations are consistently met and patient information is always safe.

What you’re
looking for

What OnCall
Health offers

Compliant video
tools

A HIPAA and PIPEDA compliant platform.

256-bit encryption

One of the most secure encryption methods used, 256-bit encryption which ensures your patient information is always secure.

Regular 3rd-party
security audits

Regular third party audits to ensure privacy obligations are consistently met and patient information is always safe.

Security and Privacy

Virtual Care Delivery

What you’re
looking for

What OnCall Health offers

Other
vendors

Compliant video
tools

Integrations to enable providers to facilitate real-time individual and group video appointments designed for collaborative care delivery. A video conferencing tool is already integrated into OnCall’s platform.

Instant messaging

Secure instant messaging tools so that providers can connect with patients at any time and can bill for appointments through your platform.

Subscriptions and group services

Video, instant message, and phone subscription services to patients so they have greater access to providers, and so your company increases billable patient touchpoints and retention rates.

What you’re
looking for

What OnCall
Health offers

Compliant video
tools

Integrations to enable providers to facilitate real-time individual and group video appointments designed for collaborative care delivery. A video conferencing tool is already integrated into OnCall’s platform.

Instant messaging

Secure instant messaging tools so that providers can connect with patients at any time and can bill for appointments through your platform.

Subscriptions and
group services

Video, instant message, and phone subscription services to patients so they have greater access to providers, and so your company increases billable patient touchpoints and retention rates.

Virtual Care Delivery

Data and Analytics

What you’re
looking for

What OnCall Health offers

Other
vendors

Analytics dashboard

Insight into appointments scheduled, cancellation reasons, assessment completion rates, patient readmission rates, and billing and revenue details.

Information sharing

The ability to download .CSV files and easily share information with providers for additional analysis on app use, appointments scheduled, or patient churn rates.

Support

Ongoing support to optimize the success of your telehealth program, including quarterly reviews and training on new features and tools.

What you’re
looking for

What OnCall
Health offers

Analytics dashboard

Insight into appointments scheduled, cancellation reasons, assessment completion rates, patient readmission rates, and billing and revenue details.

Information sharing

The ability to download .CSV files and easily share information with providers for additional analysis on app use, appointments scheduled, or patient churn rates.

Support

Ongoing support to optimize the success of your telehealth program, including quarterly reviews and training on new features and tools.

Data and Analytics

Support

What you’re
looking for

What OnCall Health offers

Other
vendors

Implementation and workflow set up

A customer success team that manages the onboarding process, including familiarizing staff with features and answering any technical questions prior to implementation.

Technical support

24/7 email and chat technical support so it is easy for providers and patients to get help when they need it.

Training

Implementation and technology training for staff during onboarding to ensure they can start using your telehealth platform immediately.

What you’re
looking for

What OnCall
Health offers

Implementation
and workflow
set up

A customer success team that manages the onboarding process, including familiarizing staff with features and answering any technical questions prior to implementation.

Technical support

24/7 email and chat technical support so it is easy for providers and patients to get help when they need it.

Training

Implementation and technology training for staff during onboarding to ensure they can start using your telehealth platform immediately.

Conclusion