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Telehealth platform checklist

Telehealth platform checklist
Telehealth platform checklist
Telehealth platform checklist

October 20, 2022

Virtual-first patient and provider experience

What are you looking for in a telehealth platform for behavioral health?

Your chosen vendor should ensure that your experience is personalized for both you and your patients. Before you decide on a telehealth platform for behavioral health, ask if it offers a virtual-first patient and provider experience.

What you’re
looking for

What OnCall Health offers

Other
vendors

Digital-first admissions and booking experience

Patient booking through your website’s branded booking page and provider and service matching. Patient data is immediately captured and shared with other systems through an integration or open API.

White-label apps

Custom white-label iOS and Android apps with your chosen domain. You maintain complete brand control as the owner of your company’s apps in the app store and online.

Patient portal

Patient access to your company’s HIPAA/PHIPA compliant white-label web and mobile branded apps to view and complete forms, see and join upcoming appointments, and message their provider.

What you’re
looking for

What OnCall
Health offers

Digital-first admissions and booking experience

Patient booking through your website’s branded booking page and provider and service matching. Patient data is immediately captured and shared with other systems through an integration or open API.

White-label apps

Custom white-label iOS and Android apps with your chosen domain. You maintain complete brand control as the owner of your company’s apps in the app store and online.

Patient portal

Patient access to your company’s HIPAA/PHIPA compliant white-label web and mobile branded apps to view and complete forms, see and join upcoming appointments, and message their provider.

Interoperability

Interoperability in healthcare ensures providers have all the patient data they need at their fingertips to effectively and accurately provide care. However, interoperability and telehealth integrations are only just starting to become a priority for many behavioral health companies.

To address this challenge, behavioral health companies can look to APIs and other software integrations to connect systems and access data without restrictions, eliminate manual and repetitive data entry, and maximize efficiency across every workflow. Here are some things to consider when choosing an integrated telehealth solution:

What you’re
looking for

What OnCall Health offers

Other
vendors

Workflow automations

Automations including payment collection prior to every appointment or during admissions, email and SMS appointment reminders, automated patient follow-ups, and scheduled forms and files.

EHR integrations

EHR integrations to help standardize processes and data across your company, all while reducing the time-consuming process of a manual data entry. This also ensures providers have access to patient information as they need it.

Insurance
verification
and billing

Patient insurance verification during admissions and automatic or prompt billing through your EHR after each appointment.

Tech integrations

Integration capabilities with your EHR, payment systems, insurance verification technology, and provider calendars.

What you’re
looking for

What OnCall
Health offers

Workflow
automations

Automations including payment collection prior to every appointment or during admissions, email and SMS appointment reminders, automated patient follow-ups, and scheduled forms and files.

EHR integrations

EHR integrations to help standardize processes and data across your company, all while reducing the time-consuming process of a manual data entry. This also ensures providers have access to patient information as they need it.

Insurance
verification
and billing

Patient insurance verification during admissions and automatic or prompt billing through your EHR after each appointment.

Tech integrations

Integration capabilities with your EHR, payment systems, insurance verification technology, and provider calendars.

Security and Privacy

A crucial consideration when choosing a telehealth platform for behavioral health is patient confidentiality. OnCall sets the standard with exceptional privacy and security features that meet HIPAA and PIPEDA standards. When deciding which telehealth software for behavioral health is best suited for your company, ask if they offer features that ensure gold-standard security and compliance.

What you’re
looking for

What OnCall Health offers

Other
vendors

Compliant video
tools

A HIPAA and PIPEDA compliant platform.

256-bit encryption

One of the most secure encryption methods used, 256-bit encryption which ensures your patient information is always secure.

Regular 3rd-party security audits

Regular third party audits to ensure privacy obligations are consistently met and patient information is always safe.

What you’re
looking for

What OnCall
Health offers

Compliant video
tools

A HIPAA and PIPEDA compliant platform.

256-bit encryption

One of the most secure encryption methods used, 256-bit encryption which ensures your patient information is always secure.

Regular 3rd-party
security audits

Regular third party audits to ensure privacy obligations are consistently met and patient information is always safe.

Security and Privacy

Virtual Care Delivery

Your telehealth operations solution should help you deliver exceptional individual and group virtual care via video, instant messaging, and subscription plans. When you’re ready to select a telehealth vendor, ask if they provide exceptional virtual care delivery tools.

What you’re
looking for

What OnCall Health offers

Other
vendors

Compliant video
tools

Integrations to enable providers to facilitate real-time individual and group video appointments designed for collaborative care delivery. A video conferencing tool is already integrated into OnCall’s platform.

Instant messaging

Secure instant messaging tools so that providers can connect with patients at any time and can bill for appointments through your platform.

Subscriptions and group services

Video, instant message, and phone subscription services to patients so they have greater access to providers, and so your company increases billable patient touchpoints and retention rates.

What you’re
looking for

What OnCall
Health offers

Compliant video
tools

Integrations to enable providers to facilitate real-time individual and group video appointments designed for collaborative care delivery. A video conferencing tool is already integrated into OnCall’s platform.

Instant messaging

Secure instant messaging tools so that providers can connect with patients at any time and can bill for appointments through your platform.

Subscriptions and
group services

Video, instant message, and phone subscription services to patients so they have greater access to providers, and so your company increases billable patient touchpoints and retention rates.

Virtual Care Delivery

Data and Analytics

Do you know how telehealth is impacting your company? Measuring the strength of your company’s telehealth programs is key to a successful long-term growth strategy. With this data, you’ll not only be able to track how patients engage, but provider adoption and utilization, appointments completed, and billing metrics on a provider and company level.

What you’re
looking for

What OnCall Health offers

Other
vendors

Analytics dashboard

Insight into appointments scheduled, cancellation reasons, assessment completion rates, patient readmission rates, and billing and revenue details.

Information sharing

The ability to download .CSV files and easily share information with providers for additional analysis on app use, appointments scheduled, or patient churn rates.

Support

Ongoing support to optimize the success of your telehealth program, including quarterly reviews and training on new features and tools.

What you’re
looking for

What OnCall
Health offers

Analytics dashboard

Insight into appointments scheduled, cancellation reasons, assessment completion rates, patient readmission rates, and billing and revenue details.

Information sharing

The ability to download .CSV files and easily share information with providers for additional analysis on app use, appointments scheduled, or patient churn rates.

Support

Ongoing support to optimize the success of your telehealth program, including quarterly reviews and training on new features and tools.

Data and Analytics

Support

Finding a telehealth platform for behavioral health that has a committed customer success team makes implementing and maintaining your telehealth programs that much easier.

What you’re
looking for

What OnCall Health offers

Other
vendors

Implementation and workflow set up

A customer success team that manages the onboarding process, including familiarizing staff with features and answering any technical questions prior to implementation.

Technical support

24/7 email and chat technical support so it is easy for providers and patients to get help when they need it.

Training

Implementation and technology training for staff during onboarding to ensure they can start using your telehealth platform immediately.

What you’re
looking for

What OnCall
Health offers

Implementation
and workflow
set up

A customer success team that manages the onboarding process, including familiarizing staff with features and answering any technical questions prior to implementation.

Technical support

24/7 email and chat technical support so it is easy for providers and patients to get help when they need it.

Training

Implementation and technology training for staff during onboarding to ensure they can start using your telehealth platform immediately.

Conclusion

There are many considerations for healthcare companies looking to invest in telehealth for their providers and patients. Ensuring providers are set up for success, offering accessible services and support for patients, and finding ways to integrate technology to make it easier to provide care are just a few. By reimagining healthcare delivery and choosing technology that is efficient, patient-centric, and secure healthcare organizations and their providers can revolutionize how they provide care with a connected system powering their operations.

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