In early 2020, cities and communities shut down to “flatten the curve”, and in Ontario, this socially-distanced approach resulted in less infections and fewer deaths. As we continue to experience this shutdown, however; our healthcare systems and networks fail to collaborate in the same way.
Healthcare networks are naturally made up of multiple systems, vendors, and platforms, which can be complicated and lack flexibility. Providers can’t access important patient data and digitally share and send prescription and chart information. Patient stories have to be shared numerous times, too. Providers and patients alike recognize that these consequences are unacceptable.
As the pandemic continues, we believe that healthcare systems will work to restructure towards greater interoperability and efficiency, for the sake of their patients and organizations. With the ongoing development of APIs integration is possible. OnCall’s API connects EMRs, CRMs, call-centre’s, and websites across healthcare systems, so organizations can bring aggregated data to all stakeholders, automate multiple workflows, and maximize connectivity8.
Furthermore, giving providers access to their patients’ real-time aggregated data means they can prescribe real-time lifestyle changes, monitor for symptoms of COVID-19, reduce wait times, and encourage patients to take control of their health long-term. This is especially important during unpredictable times, when a patient’s health–like older patients as we mentioned previously–can rapidly change day-to-day. The pandemic has revealed that we can work together for the greater good, but healthcare providers, systems, and enterprises will need to change, too, for the health of people and our communities.