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Qualifacts
Book a call
Qualifacts
Book a call

Where we fit

OnCall isn't changing behavioral healthcare—we’re making it better

Helping behavioral health companies improve their telehealth operations.

Everything
in one place

Greatly reduce staff burnout by equipping them with one platform that eliminates manual work and automates workflows to make their days more productive.

Build lasting
patient relationships

Deliver the modern experience that patients expect with a white-label portal that engages patients throughout their treatment programs.

Track outcomes and measure success

Improve assessment completion rates with embedded forms in a patient’s portal, and share therapeutic assessments at any time.

Slide
Everything
in one place

Greatly reduce staff burnout by equipping them with one platform that eliminates manual work and automates workflows to make their days more productive.

Slide
Build lasting
patient relationships

Deliver the modern experience that patients expect with a white-label portal that engages patients throughout their treatment programs.

Slide
Track outcomes and measure success

Improve assessment completion rates by embedding forms directly in a patient's portal, and set up prompts to share therapeutic assessments at any time.

Slide
Everything
in one place

Greatly reduce staff burnout by equipping them with one platform that eliminates manual work and automates workflows to make their days more productive.

Slide
Build lasting
patient relationships

Deliver the modern experience that patients expect with a white-label portal that engages patients throughout their treatment programs.

Slide
Track outcomes and measure success

Improve assessment completion rates by embedding forms directly in a patient's portal, and set up prompts to share therapeutic assessments at any time.

OnCall’s ROI

Save up to 14% of administrative time

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40 hours per week

Say 1 provider is working a total of 40 hours per week, of which 15 are administrative hours. As a result, they are working a total of only 25 billable appointment hours.

12.9 hours on administrative work

With OnCall’s API and automations, the provider is able to save up to 14% of those 15 administrative hours, which is 2.1 hours per week. This means they are only spending 12.9 hours on administrative work.

Save 252 hours per month

If your company has 30 providers working 4800 hours per month, of which 1800 are administrative hours, the potential time saved with OnCall is 252 hours and the potential increase in monthly revenue is $50,400.

Reduce your no-show rate to 3%

750 appointments per week

Imagine 30 providers are completing 750 appointments per week at a billable rate of $200.00 per appointment.

150 appointments are no-shows

Assuming the current industry appointment no-show rate of 20%, 150 of those appointments are no-shows. This is $30,000 lost in appointment revenue.

OnCall’s no-show rate is 3%

Companies that use OnCall experience a no-show rate of only 3%. 30 providers using OnCall would only have 88 no-show appointments per month with additional monthly appointment revenue of $102,600.

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Where we fit

Some of our features

OnCall Health
OnCall Health

Electronic Health Records

EHR

Point Solutions

Others

White label patient portal

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Workflow automations

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1:1 video appointments

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Group video appointments

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Instant messaging appointments

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Insurance verification and billing

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EHR and tech integrations

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Patient and provider technical support

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Ready to improve your telehealth operations?

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FAQs

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more. 

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Yes, discounts are available if you commit to a certain amount of provider licenses per month. Find out more by scheduling a demo. 

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You are assigned a dedicated Customer Success Manager and an implementation team to ensure your launch is as smooth and fast as possible. This team launches your branded apps on your behalf, works with you to map out your workflow, and provide training to all staff. Depending on the complexity of your workflow, set up can take on average between thirty to sixty days

Book a Demo

Book a demo to talk to us about active provider licenses and administrator licenses. We can also develop a custom package that suits your company’s unique needs. 

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OnCall sets the standard with exceptional privacy and security standards, including being HIPAA and PIPEDA compliant. Additionally, minimal patient information is required from patients when using OnCall and data is only shared between the patient and their provider. U.S. patient information is stored on U.S. servers, and Canadian patient information is stored on Canadian servers with end-to-end 256-bit encryption. We regularly conduct audits by a third party to ensure OnCall’s privacy obligations are always met. Book a demo to learn more about our privacy and security features. 

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OnCall expert customer success teams provides technical support to providers, staff, and patients. We also provide training, onboarding, and other resources depending on the support package purchased. We have two plans, basic and premium.

 

Our basic plan includes chat support for providers and staff, available Monday to Friday from 9:00a.m. to 5:00p.m. EST, as well as email support with a 24 hour response time.

 

Our premium plan includes everything in basic, plus extended support coverage for patients and providers, available Monday to Friday from 9:00a.m. to 9:00p.m. EST and Saturday’s from 10:00a.m. to 3:00p.m. EST. The premium plan also includes live agency phone and chat support, with 15 minute response time for chat and phone and a 4 hour response time for email.

 

To learn more about our support plans, please book a demo.

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