Packages

Manage and deliver exceptional telehealth

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Growth

For startups and mid-sized companies that need a unified, white-label, and integrated telehealth operations software.

Insurance eligibility

EHR integrations

Communication customizations

Provider tech support

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Growth

For startups and mid-sized companies that need a unified, white-label, and integrated telehealth operations software.

Enterprise

For large companies with multiple complex workflows, teams, and services who are looking to scale quickly.

Everything in Growth, plus:

Custom

For enterprise companies who need a custom telehealth solution that fits the unique needs of a global team.

Includes everything in Growth and Enterprise, plus:

How it works

Choose a plan and access OnCall’s software. This includes provider licenses, your company’s white-label portal, and telehealth tools. You will be charged an annual fee. You can also choose your support plan.

Your entire provider network has access to your white-label solution.

You are charged an annual fee, and only pay for providers who actively use the software. An active provider is someone who schedules 3+ virtual appointments per month.

Software fee

Active providers fee*

Total monthly cost

*An active provider is someone who schedules 3+ virtual appointments per month.

“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

Shane Saltzman

CEO, Trafalgar Addiction Treatment Centers

“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

Shane Saltzman

CEO, Trafalgar Addiction Treatment Centers

FAQs

What is the cost of your plans?

Our pricing is structured in a flexible way to meet the unique needs of your company. OnCall enables you to scale efficiently by enabling you to bring your entire provider network onto one platform, while only paying for the active providers. An active provider is someone who schedules 3+ appointments per month. Our pricing is charged annually and is broken down into two components: a platform fee and active provider fee. Book a demo to learn more.

My organization has multiple providers. Do you offer volume discounts?

Yes, discounts are available if you commit to a certain amount of provider licenses per month. Find out more by scheduling a demo.

What is the set up process?

You are assigned a dedicated Customer Success Manager and an implementation team to ensure your launch is as smooth and fast as possible. This team launches your branded apps on your behalf, works with you to map out your workflow, and provide training to all staff. Depending on the complexity of your workflow, set up can take on average between thirty to sixty days

Is there an additional cost when adding administrator accounts to my package?

Book a demo to talk to us about active provider licenses and administrator licenses. We can also develop a custom package that suits your company’s unique needs.

How does OnCall protect patient information?

OnCall sets the standard with exceptional privacy and security standards, including being HIPAA and PIPEDA compliant. Additionally, minimal patient information is required from patients when using OnCall and data is only shared between the patient and their provider. U.S. patient information is stored on U.S. servers, and Canadian patient information is stored on Canadian servers with end-to-end 256-bit encryption. We regularly conduct audits by a third party to ensure OnCall’s privacy obligations are always met. Book a demo to learn more about our privacy and security features.

What are OnCall’s technical support options?

OnCall expert customer success teams provides technical support to providers, staff, and patients. We also provide training, onboarding, and other resources depending on the support package purchased. We have two plans, basic and premium.

Our basic plan includes chat support for providers and staff, available Monday to Friday from 9:00a.m. to 5:00p.m. EST, as well as email support with a 24 hour response time.

Our premium plan includes everything in basic, plus extended support coverage for patients and providers, available Monday to Friday from 9:00a.m. to 9:00p.m. EST and Saturday’s from 10:00a.m. to 3:00p.m. EST. The premium plan also includes live agency phone and chat support, with 15 minute response time for chat and phone and a 4 hour response time for email.

To learn more about our support plans, please book a demo.

Manage and deliver exceptional telehealth

Growth

Enterprise

Custom

How it works

“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

“Simply put, video conferencing tools do not have the features that enable organizations to scale virtual outpatient programs. Telehealth requires more than a video appointment to succeed, to enable better outcomes for patients, and to help scale operations.”

FAQs