Providers and administrators spend countless hours completing administrative tasks, such as scheduling appointments, sending forms and files to patients, and completing patient follow up. Interestingly, physiatrists spend over 20% on administrative tasks, the highest proportion of time on this type of work compared to other providers. Not only are these tasks time consuming, but they lead to an increase in provider burnout, provider churn, and can greatly impact patient care. 

Enter your patient portal. Although designed to be patient-facing, a white label patient portal can automate key administrative tasks that providers and staff are currently completing manually. The portal enables patients to self-schedule appointments and send direct messages to providers securely. Staff can also automate workflows so forms and files are sent to patients at specific intervals in their care journeys, including prior to appointments to capture consent, medication history, and family information. If forms are not completed on time, patients may receive an automated reminder. These automations remove the need for manual patient follow up, freeing provider and administrator time to instead improve care quality and develop new and innovative services. OnCall’s white label patient portal and telehealth solution has saved one behavioral health company with 30 providers over 63 hours of administrative time per week. Providers have used the additional 63 hours to provide care, resulting in an additional $12K in weekly revenue for the company.