As a healthcare leader or provider, you know that no-shows are inevitable. In Canada, 10-30% of patients are not regularly attending scheduled healthcare appointments. To put it in perspective, if you were a therapist that charges $150 a session, one missed appointment a day may not seem like a big deal, but this could be a loss of $4200 over a month. A missed appointment also throws off an entire day’s schedule, wasting time for both a provider and their other patients. As a solution, many organizations and providers now charge no-show fees that usually don’t cover the full cost of the appointment and can be difficult to obtain from patients. By decreasing no-shows with telemedicine, healthcare organizations and clinics can increase revenue and recapture lost billable time.

Telemedicine offers a convenient solution for patients who would otherwise cancel their appointments by allowing them to attend appointments remotely. Patients often cite transportation as their number one reason for no-showing, but with an online appointment they can easily attend their appointment from a location that’s convenient for them. 

Healthcare accessibility means that providers can still maintain their daily caseload while preventing revenue loss. It also improves providers’ and administrators’ ability to easily bill and collect payment for no-show appointments by allowing patients to enter payment information into the telemedicine solution, meaning that providers and administrators can easily collect fees without repeatedly asking for payment.