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Welcome to the new OnCall Health!

January 19, 2021

Today, we at OnCall are excited to announce our new and exciting look. We’ve refreshed our logo, branding, and website to showcase OnCall’s evolution from a simple, secure healthcare video conferencing solution to a complete virtual care program management platform for clinics and enterprises.

Virtual care has grown over the last few years and exponentially in 2020. We’ve seen entire clinics move online, after-care programs adding virtual care options, and hospitals use virtual care to keep communities safe. Just as the world has evolved, so has OnCall examined our vision and product offering to align with the ever-changing and rapidly evolving health and virtual care industries. As we continue to expand our product and services, and reveal innovative new features and products, we want our brand to align with our solution and commitment to customers. OnCall’s new brand is a representation of our history, growth, leadership, and human-centred approach to our continued innovation.

How it all started

OnCall began in 2016 by partnering with a psychology clinic that needed an easy and secure way to offer video appointments to their patients. At that time, we believed that every healthcare provider and enterprise would soon adopt virtual care as part of their practice or operations. The acceleration of digital transformation in the healthcare industry over the past several years has been incredible and far faster than expected. In a “new normal”, OnCall is the chosen virtual care program management solution for practice owners all the way up to healthcare’s largest brands and enterprises.

Our vision and mission

Although OnCall has evolved, the spirit of our mission has remained the same. OnCall enables healthcare practice owners, brands and enterprises to launch and grow exceptional virtual care programs by developing best-in-class software and services, so that better care delivery is always possible. With OnCall, healthcare moves beyond clinic walls and into patient homes, so patients can receive care when and where they need it most.

Our Brand Principles

As a part of this new look and feel, we took the time to articulate our promise and commitment to our existing and prospective customers:

Leadership: As a leader in virtual care, we are setting the standard with exceptional virtual care and patient management software that is built from years of experience, healthy conversation and feedback, and exceptional partnerships.
Guidance: OnCall is more than a platform; we’re part of your team. We’ll help you with ongoing support, education, and guidance on implementing and growing your virtual care program so you see success.
Empowerment: We believe that virtual care, in conjunction with in-person or telephone care, can reduce barriers to care and provide better health outcomes for patients. Our goal is to empower you with the right virtual care tools to bring better care to patients and grow your business.
Integrity: We hold ourselves to a high moral standard. We always promise to be honest in our interactions and exceptional in our platform design. We adhere to the highest standards of privacy and professionalism, and respect feedback from our partners.

Our commitment to you

Humans are at the centre of what we do, from providers, to patients, to OnCall software engineers. It’s this connection that drives us as we continue to transform. Our new colours, logo, and website highlights our focus on digital transformation as a necessary and expected change in the healthcare industry.

Although you’ll see OnCall’s new branding on our website and on our social pages, you can be rest assured that our software and support will stay the same. If you have any questions about our new brand or OnCall, please feel free to speak to your customer success manager.

Explore our new brand at oncallhealth.com.

Welcome to the new OnCall Health!

How it all started

Our vision and mission

Our Brand Principles

Our commitment to you