What to expect when implementing OnCall’s telehealth software
white label patient portal
Getting Compliant with the 21st Century Cures Act: There’s No Time to Waste
white label patient portal
How OnCall’s integration with CareLogic saved this leading behavioral health company over 50 hours in admin time
How OnCall’s integration with CareLogic saved this behavioral health company over 50 hours in admin time With over 16 subsidiary brands across 5 states, this leading behavioral health company has leveraged OnCall to deliver and manage virtual care programs since 2019. It was important that they had a sleek and easy-to-navigate patient portal that made […]
3 critical considerations to make when choosing a white label telehealth and patient portal
white label patient portal
How to reduce administrative costs by up to 14% with a patient portal and telehealth software
white label patient portal
5 reasons your behavioral health company needs a white label patient portal
white label patient portal
OnCall’s 2022 Annual Telehealth Feature Roundup
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
Expanding behavioral health services: three telehealth use cases to consider in 2023
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
Tips & Tricks: Modern Marketing Practices for Behavioral Health Companies
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
5 tips to managing patient care during a stressful holiday season
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
Why Interoperability is Essential for Mental Healthcare Delivery
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
Telehealth trends for behavioral health in 2023: 4 key opportunities for growth
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
How to Best Utilize Technology for High-Quality Care
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
How OnCall’s onboarding team helped a leading behavioral health company increase virtual appointments by 200%
Identifying opportunities for growth In 2019, a leading U.S. behavioral healthcare company launched telehealth programming using over nine point products to serve patients in isolation due to the pandemic. Their administrative staff were incredibly strained, and providers were experiencing burnout due to the manual work associated with swiveling between so many products, copious amounts of […]
Leveling the behavioral health playing field: how telehealth software can increase employee engagement
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
4 ways a telehealth platform can help you navigate uncertainty and improve outcomes
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
How your company can use data to improve clinical outcomes and boost patient care
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
What Clinical Directors Should Know About Value-based Care for Behavioral Health
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
OnCall Health Recognized As Software Advice Frontrunner in 2022
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
One plan, many benefits: how you can increase behavioral health care access and outcomes with subscription services
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
The game-changer in reducing behavioral health provider burnout: three telehealth strategies you should adopt
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
3 ways virtual care is changing behavioral healthcare
At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.
Your top questions about telehealth integrations, answered
Interoperability in healthcare is crucial for continuity of care, to ensure providers have all the patient data they need at their fingertips to effectively and accurately provide care. However, interoperability and telehealth integrations are only just starting to become a priority for many behavioral health companies.
CHE Behavioral Health Services chooses OnCall’s telehealth solution to power its patient facing care programs
OnCall Health (OnCall) is proud to announce its recent client addition of CHE Behavioral Health Services (CHE), the gold standard in behavioral health in the United States. This partnership will expand accessibility to exceptional behavioral virtual care services, while enabling CHE to continue expanding its operations nationally.
3 ways telehealth helps behavioral health companies maximize efficiency, retain patients, and increase revenue
Although behavioral health companies implemented technology and processes at the height of the pandemic to continue caring for clients, the processes they chose and continue to use are disconnected, manual, and burdensome for providers, administrators, and patients alike. Two years into the pandemic, and providers and administrators continue to rely on point products like Zoom to deliver the comprehensive mental health treatment that is greatly needed by patients.
3 critical steps to scaling your telehealth operations
At the height of the COVID-19 pandemic, behavioural health and addictions organizations were forced to leverage disparate systems as a short-term solution in order to continue caring for clients. Organizations quickly implemented different video conferencing solutions, charting software, and e-prescription platforms.
The what and why of APIs for your addictions organization
At the height of the COVID-19 pandemic, healthcare clinics and organizations were forced to leverage disparate systems as a short-term solution in order to continue caring for patients. Organizations quickly implemented different video conferencing solutions, charting software, and e-prescription platforms.
3 critical steps to delivering the best virtual care patient experience
At the height of the COVID-19 pandemic, behavioral health and addiction organizations were forced to rapidly adopt point solutions, like Zoom or Microsoft Teams, to care for clients. Although their providers continue to leverage video conferencing solutions and manual processes to manage telehealth operations and provide virtual programming, these systems are affecting care quality and clinical outcomes in a big way.
Investing in a better virtual treatment experience is critical for your staff. Here’s 3 reasons why.
In 2022 and beyond, we expect to see addictions organizations move away from point products like Zoom and manual, disconnected processes towards comprehensive telehealth solutions that enable them to deliver efficient virtual treatment. But, why do healthcare leaders need to rethink their telehealth tech stack to begin with?
Trying to scale your telehealth programs with just a video conferencing tool? Try again.
In 2022 and beyond, we expect to see addictions organizations move away from point products like video conferencing tools and manual, disconnected processes towards comprehensive telehealth solutions that enable them to deliver virtual addictions treatment at scale. But, why do healthcare leaders need to rethink their telehealth tech stack to begin with?
Why addictions organizations need to rethink their telehealth strategy
Although addictions organizations implemented technology and processes at the height of the pandemic to continue caring for clients, the processes they chose and continue to use are disconnected, manual, and burdensome for providers, administrators, and patients alike. Two years into the pandemic, and providers and administrators continue to rely on point products like Zoom to deliver the comprehensive addictions treatment that is greatly needed by patients.
OnCall’s 2021 product video
This video highlights OnCall’s key features released in 2021 that enhance the patient and provider telehealth experience. In this video we’re review 5 key features and explain how they help maximize provider and administrator efficiency to save time and money, and improve the patient experience for better patient health outcomes.
Top trends in 2022 for telehealth for behavioural healthcare
At the beginning of the COVID-19 pandemic, behavioural health and addiction organizations were forced to rapidly adopt point products, like Zoom or Microsoft Teams, to care for clients. Unfortunately, these organizations continue to use point products and manual processes to deliver care even as the pandemic shows no signs of slowing down.
How to stay PHIPA and HIPAA compliant throughout your API integration
HIPAA and PHIPA compliance are major features of OnCall Health. Our platform uses a variety of technical processes (including end-to-end encryption, which you can read about here) for this purpose.
Why a HIPAA compliant video conferencing tool is not a telehealth strategy
At the height of the COVID-19 pandemic, behavioral health and addiction organizations were forced to rapidly adopt point solutions, like video conferencing tools, to care for clients. Although their providers continue to leverage video conferencing solutions to manage telehealth operations and provide virtual programming, they’re feeling the effects of these disconnected systems and platforms on their programs and clients.
A Leader’s Perspective: How to Grow Virtual Care Programs
Shane Saltzman, CEO of Trafalgar Addiction Treatment Centers, speaks to OnCall about Trafalgar’s experience scaling their virtual outpatient programs with OnCall’s solution. Shane’s leadership and experience showcases his expertise and unique perspective on healthcare accessibility and equity, and how virtual outpatient programs are essential for the future of mental healthcare.
Behavioral Healthcare Executive: How to ensure telehealth exceeds data security and privacy requirements
Digital healthcare has made patient care more accessible and convenient, while opening up new business opportunities for healthcare organizations. However, I’m often asked by healthcare leaders: How do we create the best and most secure digital healthcare experience for providers and patients?
Canadian Healthcare Technology: Effective virtual care must be easy to use for both clinicians, patients
At the height of the COVID-19 pandemic, healthcare leaders, systems, and organizations were forced to rapidly implement digital healthcare solutions to continue caring for patients. In fact, there was a 154 percent increase in telehealth visits in the U.S. in March 2020 compared to the same time in 2019.
Trying to deliver the best patient telehealth experience with just video conferencing? Try again.
Time and time again, OnCall’s experts are tapped to help healthcare leaders implement successful telehealth systems so providers can deliver superior virtual treatment programs. Often, this includes comprehensive workflow development, integrating data-sharing technology, and preparing providers so they can deliver the best client experience.
Top 5 ways complete telehealth solutions make your providers more efficient
Currently, most healthcare organizations leverage multiple, disconnected telehealth solutions to manage their virtual care operations and provide virtual treatment programs to clients. Their piecemeal infrastructure is made up of an EMR, Zoom or Microsoft Team, and perhaps unsecure email and phone to deliver comprehensive services.
How OnCall helps you deliver better telehealth for behavioral healthcare
Healthcare organizations are using electronic medical records (EMRs), Zoom, Microsoft Team, and other systems to deliver virtual treatment programs. Some come with healthcare tool add-ons, such as video conferencing and content management, but these features don’t deliver an end-to-end workflow, meaning that they can make healthcare delivery inefficient and less effective overall.
MedTech Intelligence: Connected telehealth systems lead the way for the future of healthcare
As organizations continue to use technology to enhance the way they provide care, changes must be made to ensure the interoperability of the technology, patient data and continuity between providers.
Healthcare Business Today: Disconnected healthcare technology is a burden on all of us, and APIs can help
At the height of the COVID-19 pandemic, healthcare organizations were forced to leverage telemedicine as a short-term solution to ensure continuity of care for patients. As a result, patients have embraced telemedicine’s benefits, convenience, and flexibility.
The history of telemedicine and telemedicine trends
While the last few years have seen telehealth completely revolutionize the way patients interact with their healthcare providers – especially with the onset of the Covid-19 pandemic – telemedicine has actually been around for quite some time, dating back to the first half of the 20th century.
How to make sure your organization is PHIPA compliant
Virtual care has seen a complete transformation as a result of the pandemic and now more than ever, patients and providers are turning to telemedicine to connect remotely and seamlessly using technology. But one of the more important components surrounding virtual care is PHIPA compliance – a must for Ontario healthcare organizations and a sure-fire way for your company to reach a broader customer base.
Three ways telehealth solves for accessibility in healthcare
In the U.S., an estimated 25 percent of patients do not have access to a healthcare provider, particularly patients who live in rural areas. In Canada, because of an increase in provider shortages, patients can wait up to four weeks to see a provider.
Canadian Healthcare Technology Magazine: Organizations making healthcare more effective with connected tech
At the height of the COVID-19 pandemic, healthcare clinics and organizations were forced to rapidly implement technology platforms as a short-term solution to continue caring for patients.
Telehealth platforms are revolutionizing healthcare, but are they here to stay?
Telemedicine’s exponential growth is felt and seen everywhere. Large healthcare organizations are leveraging telemedicine solutions to connect their technology, provide better healthcare delivery, and make providers more efficient.
Pharmacy Practice & Business (Canadian Healthcare Network): Virtual care platform used to schedule vaccine appointments
While some pharmacies bought new systems to handle COVID-19 vaccine bookings, DrugSmart pharmacies decided to use their existing virtual care platform to plan appointments.
OnCall Health rises to healthcare interoperability challenge with enhanced API
API securely connects OnCall’s telemedicine solution with third-party healthcare technology and data for greater efficiency and better health outcomes
Propelling public health forward with DrugSmart’s telehealth program
OnCall’s monthly feature roundup highlights our product improvements and new features released each month. Understand the benefits of every feature for your business, access support articles, and features guides.
What is an API and how does it benefit your behavioral health business?
How Can OnCall’s API increase interoperability between your telehealth platforms? Ranked as one of the leading digital health solutions in North America, OnCall’s API allows data seamlessly flows between your telehealth platforms and OnCall to reduce administrative redundancies, so providers can be more proactive in their treatment, increase access to care, and improve continuity of care across their organization.
Demystifying APIs for behavioral health companies
At the height of the COVID-19 pandemic, healthcare clinics and organizations were forced to leverage disparate telemedicine solutions as a short-term solution in order to continue caring for patients. Organizations quickly implemented these solutions, such as video conferencing, charting software, and e-prescriptions platforms.
The Canadian Mental Health Association: The advantages of attending peer group meetings online
Every Wednesday before the COVID-19 pandemic, Robert used to hop in his car and attend an in-person peer support group at CMHA Ottawa. On the way, he would stop at Tim Hortons and pick up coffee for everyone to go with the home-baked goods Cathy would bring.
Which telehealth platform is right for your healthcare company?
With telemedicine platforms, providers are empowered to think about healthcare outside of the walls of their clinics and organizations, so they can provide care when and where patients need it most.
OnCall Health attests its virtual care platform meets mandatory requirements for virtual visit verification
TORONTO – (BUSINESS WIRE) – Ontario Health has established mandatory requirements as part of the provincial standard for Virtual Visits Verification solutions for use within the Ontario health care sector. OnCall Health has attested that it and its virtual care platform meet the mandatory requirements and is now included on the Virtual Visits Verification solutions website.
The Globe and Mail: Meeting urgent healthcare needs with virtual solutions
For more than six years, Toronto-based Trafalgar Addiction Treatment Centres hosted once-a-week aftercare therapy sessions for clients enrolled in its addiction rehabilitation programs. So when COVID-19 threatened the continuity of these much-needed sessions, Trafalgar’s CEO reached out to virtual care solutions provider OnCall Health and said, “Sign us up.”
Welcome to the new OnCall Health!
Today, we at OnCall are excited to announce our new and exciting look. We’ve refreshed our logo, branding, and website to showcase OnCall’s evolution from a simple, secure healthcare video conferencing solution to a complete virtual care program management platform for clinics and enterprises.
Dylan Zambrano grows DBT Virtual with OnCall
Dylan’s OnCall story begins in 2016 as a newly graduated therapist hoping to quickly start his own practice. He looked for a solution that would allow him to make Dialectical Behavior Therapy (DBT) accessible but that kept his bottom line in-check.
Top telehealth trends in 2021
Virtual care has grown by 240% in Canada since April 2020, with 45% of clinicians choosing to implement telemedicine services into their practice. 1 in 4 Americans have used telemedicine services during the pandemic, and the use of telemedicine has increased ten-fold in China since March 20203.
Virtual care eases access to mental health and addiction services
We are at a crossroads in mental healthcare. The pandemic is leading us to either turn a blind eye to the growing wave of mental illness and addiction in Canada or use the circumstances as an opportunity to adapt and improve mental health services.
HVE Healthcare Assessments turns to virtual care for insurance claim evaluations
TORONTO – September 23, 2020 – OnCall Health today announced that its premium virtual care platform is being used by HVE Healthcare Assessments to facilitate assessments for insurance companies that require independent, unbiased medical opinions to validate benefits claims.
OnCall Health raises $6M Series A to enable virtual care programs for healthcare brands
TORONTO — September 15, 2020 — OnCall Health, a company that provides virtual care software to healthcare providers, today announced it has raised US$6M in Series A funding, bringing the company’s total funding to date to over US$8M.
Trafalgar Addiction Centers deliver virtual care rehab program with OnCall Health
TORONTO – July 9, 2020 – OnCall Health today announced that its virtual care platform is being used by Trafalgar Addiction Treatment Centres to offer virtual settings for addiction and mental health treatment.
OnCall Health teams up with Lumino Health to connect healthcare professionals with virtual care
TORONTO – June 1, 2020 – Today, OnCall Health announced a commercial partnership with Lumino Health, an innovation from Sun Life, to connect healthcare providers with Canadians from a distance.
How telehealth is helping healthcare providers and patients better respond to the coronavirus outbreak
Healthcare providers are experiencing major challenges as the Coronavirus disease continues to put pressure on the healthcare system. Many patients are avoiding appointments and doctor’s offices in an effort to prevent a potential exposure to COVID-19 while others are flooding hospital emergency rooms without exhibiting any symptoms.
Virtual care platform helps Alberta patients with sexual therapy
Alberta’s Insight Psychological is a counselling practice that has implemented a virtual care platform, including videoconferencing and instant messaging, to provide psychological services to Albertans. Sexual therapy is one of Insight’s specialties, with ASSECT certified therapists and sexologists in major cities, including Edmonton and Calgary.
Overview of Ontario health agencies
The Government of Ontario recently announced changes to the way health care will be ran in Ontario by proposing Bill 74, known as ‘The People’s Health Care Act, 2019’. If passed, the current Ontario health care system will be restructured to form Ontario Health agencies in order to provide a one-point-access of care for patients.
How telehealth can save Canadian employers billions of dollars
The Public Health Agency of Canada estimates that chronic diseases cost the Canadian economy $190 billion annually in lost productivity and healthcare costs, and that number is increasing every year.
Are you using HIPAA compliant telehealth tools?
You are constantly looking for ways to better serve your patients. From new telehealth solutions to online technologies so providers can better connect and engage with patients. But are these tools, and how they use and control patient data, PHIPA or HIPAA compliant?
How telehealth is key to solving the global mental health crisis
Globally, mental illness has become one of the leading causes of illness and disability. It’s estimated that 450 million people suffer from at least one mental disorder, and one person commits suicide every 40 seconds.
How telehealth can increase your company’s ROI
Are you considering the costs and benefits of implementing telemedicine in your organization or clinic? A virtual care platform includes tools such as online video appointments, self-booking tools, online payment processing, as well as a central location to store patient information.
Addressing Canadian healthcare wait times with telehealth
The Canadian healthcare system is often spoken of in a controversial manner, even among Canadians. There are arguments about whether the cost of care, quality of resources and care options, as well as accessibility are up-to-par with other developed countries.
Best practices for healthcare staff while using a telehealth platform
As a member of a healthcare organization’s or clinic’s administrative team, administrators are often one of, if not the, first point of contact for new and existing patients.
The ethics of telehealth
As a healthcare leader or provider, it can be daunting to introduce new telemedicine software into your organization or clinic. This is especially true if the tools in question have the potential to compromise your organization, decrease access to care, affect operational efficiency, or harm patient relationships.
How to introduce telehealth to patients
The most important thing to remember is that introducing virtual care will help streamline your administrative tasks and expand the reach of your services.
OnCall Health raises $2M CAD Seed Round to accelerate adoption of virtual care in healthcare systems
TORONTO, April 16, 2019 – OnCall Health, a platform that provides simple, secure virtual care technology and services for healthcare providers, today announced it has raised $2 million CAD ($1.5M USD) in seed funding to expand its operations in North America.