Author: Amy Zilnik

OnCall’s 2022 Annual Telehealth Feature Roundup

Why a HIPAA compliant video conferencing tool is not a telehealth strategy

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

5 tips to managing patient care during a stressful holiday season

Transforming Trafalgar’s outpatient programs with OnCall’s telehealth solution

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

Why Interoperability is Essential for Mental Healthcare Delivery

How OnCall helps you deliver better telehealth for behavioral healthcare

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

How to Best Utilize Technology for High-Quality Care

How telehealth is helping healthcare providers and patients better respond to the coronavirus outbreak

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

How OnCall’s onboarding team helped a leading behavioral health company increase virtual appointments by 200%

Overview of Ontario health agencies

Identifying opportunities for growth In 2019, a leading U.S. behavioral healthcare company launched telehealth programming using over nine point products to serve patients in isolation due to the pandemic. Their administrative staff were incredibly strained, and providers were experiencing burnout due to the manual work associated with swiveling between so many products, copious amounts of […]

OnCall Health Recognized As Software Advice Frontrunner in 2022

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

3 ways virtual care is changing behavioral healthcare

At the height of the pandemic, behavioral health companies were forced to implement technology and processes to continue caring for patients. The processes and platforms, which they continue to use, are disconnected, manual, and burdensome for providers, administrators, and patients alike.

Your top questions about telehealth integrations, answered

Interoperability in healthcare is crucial for continuity of care, to ensure providers have all the patient data they need at their fingertips to effectively and accurately provide care. However, interoperability and telehealth integrations are only just starting to become a priority for many behavioral health companies.

3 ways telehealth helps behavioral health companies maximize efficiency, retain patients, and increase revenue

Although behavioral health companies implemented technology and processes at the height of the pandemic to continue caring for clients, the processes they chose and continue to use are disconnected, manual, and burdensome for providers, administrators, and patients alike. Two years into the pandemic, and providers and administrators continue to rely on point products like Zoom to deliver the comprehensive mental health treatment that is greatly needed by patients.

3 critical steps to scaling your telehealth operations

At the height of the COVID-19 pandemic, behavioural health and addictions organizations were forced to leverage disparate systems as a short-term solution in order to continue caring for clients. Organizations quickly implemented different video conferencing solutions, charting software, and e-prescription platforms.

The what and why of APIs for your addictions organization

At the height of the COVID-19 pandemic, healthcare clinics and organizations were forced to leverage disparate systems as a short-term solution in order to continue caring for patients. Organizations quickly implemented different video conferencing solutions, charting software, and e-prescription platforms.

3 critical steps to delivering the best virtual care patient experience

At the height of the COVID-19 pandemic, behavioral health and addiction organizations were forced to rapidly adopt point solutions, like Zoom or Microsoft Teams, to care for clients. Although their providers continue to leverage video conferencing solutions and manual processes to manage telehealth operations and provide virtual programming, these systems are affecting care quality and clinical outcomes in a big way.

Trying to scale your telehealth programs with just a video conferencing tool? Try again.

In 2022 and beyond, we expect to see addictions organizations move away from point products like video conferencing tools and manual, disconnected processes towards comprehensive telehealth solutions that enable them to deliver virtual addictions treatment at scale. But, why do healthcare leaders need to rethink their telehealth tech stack to begin with?

Why addictions organizations need to rethink their telehealth strategy

Although addictions organizations implemented technology and processes at the height of the pandemic to continue caring for clients, the processes they chose and continue to use are disconnected, manual, and burdensome for providers, administrators, and patients alike. Two years into the pandemic, and providers and administrators continue to rely on point products like Zoom to deliver the comprehensive addictions treatment that is greatly needed by patients.

OnCall’s 2021 product video

This video highlights OnCall’s key features released in 2021 that enhance the patient and provider telehealth experience. In this video we’re review 5 key features and explain how they help maximize provider and administrator efficiency to save time and money, and improve the patient experience for better patient health outcomes.

Top trends in 2022 for telehealth for behavioural healthcare

At the beginning of the COVID-19 pandemic, behavioural health and addiction organizations were forced to rapidly adopt point products, like Zoom or Microsoft Teams, to care for clients. Unfortunately, these organizations continue to use point products and manual processes to deliver care even as the pandemic shows no signs of slowing down.

Why a HIPAA compliant video conferencing tool is not a telehealth strategy

At the height of the COVID-19 pandemic, behavioral health and addiction organizations were forced to rapidly adopt point solutions, like video conferencing tools, to care for clients. Although their providers continue to leverage video conferencing solutions to manage telehealth operations and provide virtual programming, they’re feeling the effects of these disconnected systems and platforms on their programs and clients.

A Leader’s Perspective: How to Grow Virtual Care Programs

Shane Saltzman, CEO of Trafalgar Addiction Treatment Centers, speaks to OnCall about Trafalgar’s experience scaling their virtual outpatient programs with OnCall’s solution. Shane’s leadership and experience showcases his expertise and unique perspective on healthcare accessibility and equity, and how virtual outpatient programs are essential for the future of mental healthcare.

Top 5 ways complete telehealth solutions make your providers more efficient

Currently, most healthcare organizations leverage multiple, disconnected telehealth solutions to manage their virtual care operations and provide virtual treatment programs to clients. Their piecemeal infrastructure is made up of an EMR, Zoom or Microsoft Team, and perhaps unsecure email and phone to deliver comprehensive services.

How OnCall helps you deliver better telehealth for behavioral healthcare

Healthcare organizations are using electronic medical records (EMRs), Zoom, Microsoft Team, and other systems to deliver virtual treatment programs. Some come with healthcare tool add-ons, such as video conferencing and content management, but these features don’t deliver an end-to-end workflow, meaning that they can make healthcare delivery inefficient and less effective overall.

The history of telemedicine and telemedicine trends

While the last few years have seen telehealth completely revolutionize the way patients interact with their healthcare providers – especially with the onset of the Covid-19 pandemic – telemedicine has actually been around for quite some time, dating back to the first half of the 20th century.

How to make sure your organization is PHIPA compliant

Virtual care has seen a complete transformation as a result of the pandemic and now more than ever, patients and providers are turning to telemedicine to connect remotely and seamlessly using technology. But one of the more important components surrounding virtual care is PHIPA compliance – a must for Ontario healthcare organizations and a sure-fire way for your company to reach a broader customer base.

Three ways telehealth solves for accessibility in healthcare

In the U.S., an estimated 25 percent of patients do not have access to a healthcare provider, particularly patients who live in rural areas. In Canada, because of an increase in provider shortages, patients can wait up to four weeks to see a provider.

What is an API and how does it benefit your behavioral health business?

How Can OnCall’s API increase interoperability between your telehealth platforms? Ranked as one of the leading digital health solutions in North America, OnCall’s API allows data seamlessly flows between your telehealth platforms and OnCall to reduce administrative redundancies, so providers can be more proactive in their treatment, increase access to care, and improve continuity of care across their organization.

Demystifying APIs for behavioral health companies

At the height of the COVID-19 pandemic, healthcare clinics and organizations were forced to leverage disparate telemedicine solutions as a short-term solution in order to continue caring for patients. Organizations quickly implemented these solutions, such as video conferencing, charting software, and e-prescriptions platforms.

The Globe and Mail: Meeting urgent healthcare needs with virtual solutions

For more than six years, Toronto-based Trafalgar Addiction Treatment Centres hosted once-a-week aftercare therapy sessions for clients enrolled in its addiction rehabilitation programs. So when COVID-19 threatened the continuity of these much-needed sessions, Trafalgar’s CEO reached out to virtual care solutions provider OnCall Health and said, “Sign us up.”

Welcome to the new OnCall Health!

Today, we at OnCall are excited to announce our new and exciting look. We’ve refreshed our logo, branding, and website to showcase OnCall’s evolution from a simple, secure healthcare video conferencing solution to a complete virtual care program management platform for clinics and enterprises.

Dylan Zambrano grows DBT Virtual with OnCall

Dylan’s OnCall story begins in 2016 as a newly graduated therapist hoping to quickly start his own practice. He looked for a solution that would allow him to make Dialectical Behavior Therapy (DBT) accessible but that kept his bottom line in-check.

Top telehealth trends in 2021

Virtual care has grown by 240% in Canada since April 2020, with 45% of clinicians choosing to implement telemedicine services into their practice. 1 in 4 Americans have used telemedicine services during the pandemic, and the use of telemedicine has increased ten-fold in China since March 20203.

Virtual care platform helps Alberta patients with sexual therapy

Alberta’s Insight Psychological is a counselling practice that has implemented a virtual care platform, including videoconferencing and instant messaging, to provide psychological services to Albertans. Sexual therapy is one of Insight’s specialties, with ASSECT certified therapists and sexologists in major cities, including Edmonton and Calgary.

Overview of Ontario health agencies

The Government of Ontario recently announced changes to the way health care will be ran in Ontario by proposing Bill 74, known as ‘The People’s Health Care Act, 2019’. If passed, the current Ontario health care system will be restructured to form Ontario Health agencies in order to provide a one-point-access of care for patients.

Are you using HIPAA compliant telehealth tools?

You are constantly looking for ways to better serve your patients. From new telehealth solutions to online technologies so providers can better connect and engage with patients. But are these tools, and how they use and control patient data, PHIPA or HIPAA compliant?

How telehealth can increase your company’s ROI

Are you considering the costs and benefits of implementing telemedicine in your organization or clinic? A virtual care platform includes tools such as online video appointments, self-booking tools, online payment processing, as well as a central location to store patient information.

Addressing Canadian healthcare wait times with telehealth

The Canadian healthcare system is often spoken of in a controversial manner, even among Canadians. There are arguments about whether the cost of care, quality of resources and care options, as well as accessibility are up-to-par with other developed countries.

The ethics of telehealth

As a healthcare leader or provider, it can be daunting to introduce new telemedicine software into your organization or clinic. This is especially true if the tools in question have the potential to compromise your organization, decrease access to care, affect operational efficiency, or harm patient relationships.